Account imports not showing in Sugar, but they show in phpmyadmin -- why??

[paperweight]

I tried to upload 10 test accounts in the Accounts area. I used a CSV file and everything seemed fine -- I saw the pop-up show that I imported 10 accounts in Sugar -- but on the final screen I could see no Accounts. I searched all over Sugar and can;t find anything. I uploaded a few more times to verify, and nothing shows in my displays.

I then used PhpMyAdmin and I can see that all those Accounts have been uploaded. Any idea why I can not see them in the Web, but I see them in phpmyadmin? This is rather frustrating.


My Details:
Sugar Version (5.2.0j)
Sugar Edition (Community Edition)
Category (Accounts)
Operating System (Red Hat)
PHP Version (5.2.1)
Database (MySQL 4.1.22)
Web Server (Apache 2.0)


Pls let me know what other info I should provide to help me find a solution. This is my first post on this forum.

[paperweight]

A follow-up: the fellow who posted here today also seems to have the same problem.

I just tried adding an Account manually, and that too does not appear in the Sugar system. Weird....

[salesagility]

The single largest call we get on our help desk from new users is "I can't see my data".

99% of the time by saying "Did you press the Clear button on Search?" (like we stressed in training) clears the problem.

try it ... it could be that simple

[paperweight]

@salesagility: thanks for your tip

Unfortunately that does not solve the problem for me.

I am starting with an empty CRM database, and nothing is added visibly when I "Import". I can not find the records whjen I conduct a search and I can not see them in the "Account List".

[paperweight]

Ok, I deleted my installation and re-installed. Now it all works fine.

I'm still unsure why my old install had the problems, but I'm glad it's fixed now.