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Thread: Account module: Blank popup when attempting to Select Leads/Contacts

  1. #1
    jniplig is offline Junior Member
    Join Date
    May 2007
    Posts
    1

    Unhappy Account module: Blank popup when attempting to Select Leads/Contacts

    Environment

    Sugar Version: 4.5.1e (Build 1049)
    Sugar Edition: SugarOpenSource
    Category: Accounts, Leads, Contacts, Import
    Operating System: Windows XP Pro
    PHP Version: 4.4.4
    Database: MySQL 5.0.24a
    Web Server: Apache 1.3.37(UNIX)
    Browsers: Firefox 2.0.0.6, Safari (for Windows) 3.0.2, IE 6.0.2900

    Issue

    When attempting to Select a Lead or Contact from the Account detail view the popup window displays no information. When attempting to Select an Opportunity the popup window displays the list of Opportunities to select from as expected.

    Potential Cause

    First experienced this after performing the following:

    1. Exported Contacts list.
    2. Imported contacts.csv file into Leads.

    All of the imported Contacts appear in the Leads module, however, they are not associated with the Account that the Contact was associated with. During the import process the Account Name field was mapped properly, as the Account Name appears in the new Lead record, but the relationship is not reflected in the Account record.

    Side Note

    All of the Contact/Account/Lead information is being imported from various Excel spreadsheets that my colleagues have been using for the past couple of years. This shouldn't really be an issue since I have been importing and exporting directly from the Client module...

    Any thoughts??

    Thank you in advance!!

    Jeremy
    Last edited by jniplig; 2007-08-22 at 10:23 AM. Reason: two weeks - no response..

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