Add field not working in Studio after upgrade 5.5.0

[Systems Navigator]

Hello,

Since the last update to version 5.5.0 I get a javascript error when pressing the "add field" button. The error states the following:

Line: 9336
Char: 2424
Error: Exception thrown and not caught
Code: 0
URL: http://<<ipaddress>>/sugarcrm/index.php?module=ModuleBuilder&action=index&type=s tudio

I get this error in internet explorer 7 and 8 and in Firefox it gives no error at all, but does not continue.

In the index.php file I couldn't find anything strange.

Does somebody has an idea where this error could be caused and what can be the problem?

Thanks!

OS: Windows 2003 Server R2
Sugar: Version 5.5.0 Pro
Webserver: apache 2.0.59
PHP: Version 5.2.5
Mysql: version 5.0.45

[Angel]

Double check your permissions for the <sugar>/cache directory and its contents.

These type of JavaScript errors usually pop up when the web user doesn't have proper access to that directory.

[Systems Navigator]

Thanks for your reply

And can these permissions been changed by the upgrade? Are these permissions in Windows, or in Sugar? Where can I set it up?

Thanks!!

[Angel]

In Windows. You want to make sure that the user name under which IIS is running has modify access to the sugar directory and its contents.

[Systems Navigator]

Hello,

Thanks for your reply. I checked these settings, but I am quite sure that they didn't change and it worked fine before the upgrade.

Do you or others maybe have another suggestion how this issue can be caused? I have no clue where to start to search, so a suggestion where to look for or how to find a bug would be helpful as well!


Thanks in advance!

[Systems Navigator]

Hello,

After upgrading to version 5.5.0a professional my error when adding a field in Studio seems to be changed. The error is now as follows:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Wed, 17 Mar 2010 14:41:49 UTC

Message: Exception thrown and not caught
Line: 9335
Char: 2424
Code: 0
URI: http://127.0.0.1/sugarcrm/include/ja...rp1_yui.js?c=1


Does this maybe makes anything more clear with somebody? Any clue where to start searching for a bug or error?

Thanks!

[andopes]

Install firefox and addon firebug.
Enable Firebug and its tabs Console, Javascript and Network.
Try to reproduce this issue on FIrefox.
Make sure a red error message is displayed on right bottom corner of Firefox screen.
Open the error and provide us a screen shot of error as detailed as possible.

Regards

[Systems Navigator]

Hello Andopes,

Thanks for your effort to explain how to handle this issue.

I followed your instructions and attached the steps I took in the files.

The word file shows the screenshots and errors. The javascript file is the content of the file that is referred to in the error.

I hope you can help me further with this. Thanks a lot in advance. If you need any other information let me know.

Regards,

[Systems Navigator]

Hello,

Does anybody have an Idea yet about this issue?

Help is really appreciated.

Thanks!

[Angel]

This is probably more effectively addressed by means of some hands-on troubleshooting.

That being said, have you tried creating another install of 5.5.0 on the same server (to a different directory and using a different database), to see if that works?