Add Invitees issue.

[Gaug]

Hello

I have a problem in Calls/Meetings, when I want to 'Add Invitees' and I press the button 'Search', it does not do anything, what can I do to solve it?

Regards and thanks in advance.

[andopes]

Follow the tips in my first post here.
Let us know the error.

[Gaug]

The problem is in this path:

localhost/json_server.php

And this is the line that is causing the issue:

try{xmlhttp.send(data);}catch(e){if(async){callbac k(xmlhttp,e);xmlhttp=null;}else{throw new mod.SendFailed(e);}}

Any ideas?

[andopes]

Edit the config.php, at the root of your SugarCRM instance, and make sure the value of attribute site_url points to the same url of your SugarCRM system.

Regards

[Gaug]

Yes it does.

I'm running 5.0.0f SugarCRM version under PHP 5.2.9.

[andopes]

Yes it does.

I'm running 5.0.0f SugarCRM version under PHP 5.2.9.

According to this document your SugarCRM version is not compatible to PHP 5.2.9.

You have to either downgrade your PHP or upgrade your SugarCRM.

Regards

[Gaug]

Oh I see. what do you recommend me to do then? considering the database has a lot of registries and the CRM has some custom modules I'd not like to lose, ask my host to downgrade the PHP version? if so which version do you recommend me? or can I export my modules to a newer CRM version?

I'm making a lot of questions hehe but if theres any other way to solve this it'd be great, cause downgrading or updating it is too much a mess.

Thanks in advance for your quick responses.

[andopes]

I recommend upgrade your SugarCRM to 5.5.4 or above. You host will not want to downgrade the PHP.
It is always a good tip to keep you instance updated.

Regards

[Gaug]

I thought so, but ATM I can't upgrade my SugarCRM cause my modules are not working in 5.5.4+. Is there really no other way? I'm planning on upgrading ofcourse but not now as it's not doable for me. Maybe something like using an older version of json_server.php as a temporary solution?

EDIT: Talking about another CRM which version is 5.2.0f, I'm having an issue like this, but the problem is that it only fails when I'm using it in Spanish, when I use it in English it works perfect, I tried using firebug

This is the result in Spanish:

while(1);/*{"id":1,"result":{"list":[{"fields":{"id":"1","full_name":"Administrator","e mail1":"","phone_work":""},"module":"User"},{"fiel ds":{"id":"dbdabbe7-5e4a-42f3-f75d-4a5bc01de47f","full_name":"Estrasol Services","email1":"","phone_work":""},"module":"U ser"},{"fields":{"id":"c856b578-c2b1-c5f9-7f1a-4df0fea10e5c","full_name":"Guillermo Uribe","email1":"","phone_work":""},"module":"User "}]}}*/

And this is the result in English:

while(1);/*{"id":1,"result":{"list":[{"fields":{"id":"1","full_name":"Administrator","e mail1":"","phone_work":""},"module":"User"},{"fiel ds":{"id":"dbdabbe7-5e4a-42f3-f75d-4a5bc01de47f","full_name":"Estrasol Services","email1":"","phone_work":""},"module":"U ser"},{"fields":{"id":"c856b578-c2b1-c5f9-7f1a-4df0fea10e5c","full_name":"Guillermo Uribe","email1":"","phone_work":""},"module":"User "}]}}*/

As you can see it's the same thing, the only difference is that in Spanish doesn't show up any result, I wonder why.

Regards.

[andopes]

I thought so, but ATM I can't upgrade my SugarCRM cause my modules are not working in 5.5.4+. Is there really no other way? I'm planning on upgrading ofcourse but not now as it's not doable for me. Maybe something like using an older version of json_server.php as a temporary solution?

Perhaps, I'm not sure, use an oder version of json_server may help.

Talking about another CRM which version is 5.2.0f, I'm having an issue like this, but the problem is that it only fails when I'm using it in Spanish, when I use it in English it works perfect, I tried using firebug

Frequently language pack related issues are due an extra blank space in some labels, for example:

 'LBL_WHATEVER' => ' ', 
  

instead of

 'LBL_WHATEVER' => '', 
  

Regards