Adding Account Name to Email Subject Line

[bcarson76]

Hello Again,

I have searched through the help section here and can not seem to find what I am looking for.

RIght now, when we create a Case for a specific account, and assign it to the correct user, it will email the user like it should, with the subject line we provide. However, the support staff would like the subject line to also include account name. We have told the people that answer the phones to put the account name in the subject, but they do not always remember, and I wanted to eliminate the need for them to even have to remember.

I am assuming I have to modify something in the SugarBeans.php file, but I can not quite figure out where.

I am running CE Version 6.1.0 (Build 5389)

Thanks.

[davidboris]

Hello,

I would suggest to use logic hook which will save your case's subject along with account name.

[bcarson76]

Thanks for the reply, but say I am not at all familiar with writing logic hooks, where then would I go to make the change?

[davidboris]

Hello,

Create logic_hooks.php under custom/modules/Cases/logic_hooks.php if not there.

Add following piece of code in that.

  $hook_version = 1; 
$hook_array = Array();
$hook_array['before_save'] = Array(); 
$hook_array['before_save'][] = Array(2, 'Add Account Name', 'custom/modules/Cases/AddAccountName.php','cAddAccountName', 'fAddAccountName'); 
  

Create a file custom/modules/Cases/AddAccountName.php and paste following code,

 class cAddAccountName
{
    function fAddAccountName($bean)
    {
        // Change the concatenation according to your need 
        if($bean->fetched_row['id'] == "")
            $bean->name = $bean->name.":".$bean->account_name; 
    }
}