Administration impossible

[Vinch]

Hello!

SugarCRM installation : OK
Use of SugarCRM : OK (possible to create Accounts...)

...but I can't admin SugarCRM.
i.e. 1 : I tried to modify an dropdown list via Dropdown editor. I made my changes and I saved them.
When I try to check the requested changes in the application, the dropdown list do not take into account my changes.
i.e. 2 : I tried to use my logo via System settings. I saw the preview in System settings, I saved but my logo do not appear.

I use the Admin account to make these changes and I do not see any error message. I do not understand.

Any ideas ?

Thanks for you help,

Vincent

OS : Linux
Sugar Suite version : 5.0.0e
Websever type and version : Apache 1.3.39 (Unix)
PHP version : 5.2.5
MySQL version 5.0.45

[ptemplin7]

Try going to the admin page and click on the repair selection.

Select the top, Quick repair and rebuild.

This resets and updates things in the cache and meta data.

Let us know after you have done that if it still doesn't work.

Thanks Paris

PS In the future make sure to add you version and OS!

[paulyeo11]

Hi vincent , it this your first attempt to install sugra CRM ? I have try i cannot even get the install right , you know where i can get help from ?

paul yeo

Hello!

SugarCRM installation : OK
Use of SugarCRM : OK (possible to create Accounts...)

...but I can't admin SugarCRM.
i.e. 1 : I tried to modify an dropdown list via Dropdown editor. I made my changes and I saved them.
When I try to check the requested changes in the application, the dropdown list do not take into account my changes.
i.e. 2 : I tried to use my logo via System settings. I saw the preview in System settings, I saved but my logo do not appear.

I use the Admin account to make these changes and I do not see any error message. I do not understand.

Any ideas ?

Thanks for you help,

Vincent

OS : Linux
Sugar Suite version : 5.0.0e
Websever type and version : Apache 1.3.39 (Unix)
PHP version : 5.2.5
MySQL version 5.0.45

[Vinch]

Done but same problem remains ! :-(

Quick Repair and Rebuild's report :
learing Vardefs from cache...done
Repair Database
Print Print Help Help
Processing database and vardef comparison...
Database tables are synced with vardefs
Clearing Template files from cache...done
Clearing JS files from cache...done
Clearing Vardefs from cache...done
Clearing JS Language files from cache...done
Clearing Dashlet files from cache...done
Clearing Smarty templates from cache...done
Clearing XML files from cache...done
Rebuilding Audit Tables...
Relationship not Audit Enabled...
ACLRole not Audit Enabled...
ACLAction not Audit Enabled...
Audit table for Leads already exists. skipping...
Audit table for Contacts already exists. skipping...
Audit table for Accounts already exists. skipping...
Audit table for Opportunitys already exists. skipping...
Audit table for Cases already exists. skipping...
Note not Audit Enabled...
EmailTemplate not Audit Enabled...
EmailMan not Audit Enabled...
Call not Audit Enabled...
Email not Audit Enabled...
Meeting not Audit Enabled...
iFrame not Audit Enabled...
Task not Audit Enabled...
User not Audit Enabled...
Employee not Audit Enabled...
Currency not Audit Enabled...
tracker not Audit Enabled...
ImportMap not Audit Enabled...
SugarFile not Audit Enabled...
UsersLastImport not Audit Enabled...
Administration not Audit Enabled...
UpgradeHistory not Audit Enabled...
vcal not Audit Enabled...
Audit table for Bugs already exists. skipping...
version not Audit Enabled...
Release not Audit Enabled...
Feed not Audit Enabled...
Project not Audit Enabled...
Audit table for ProjectTasks already exists. skipping...
Role not Audit Enabled...
EmailMarketing not Audit Enabled...
Audit table for Campaigns already exists. skipping...
ProspectList not Audit Enabled...
Prospect not Audit Enabled...
Document not Audit Enabled...
DocumentRevision not Audit Enabled...
FieldsMetaData not Audit Enabled...
schedulers not Audit Enabled...
SchedulersJob not Audit Enabled...
InboundEmail not Audit Enabled...
User not Audit Enabled...
CampaignLog not Audit Enabled...
Dashboard not Audit Enabled...
CampaignTracker not Audit Enabled...
SavedSearch not Audit Enabled...
UserPreference not Audit Enabled...
MergeRecord not Audit Enabled...
EmailAddress not Audit Enabled...
Done
Rebuilding Extensions...
Rebuilding Language...en_us
Rebuilding Vardefs...
Rebuilding Layoutdefs...
Rebuilding Menus...
Rebuilding User Page Section...
Rebuilding administration Section...
Rebuilding Relationships
Clearing language files from cache...done

Thanks for your help !

Vincent

[Vinch]

Hi Paul yeo,
It is my first attempt.
Have a look at the following page : http://www.sugarcrm.com/crm/index.ph...=OS&Itemid=375
You will probably find the information you need to install SurgarCRM.
Vincent

[malcolmh]

Hi,

It sounds to me that your Apache user doesn't have write access. If you Sugar is installed on a Linux box, try changing the file access rights to 777 for all files, then retry.

Hope this helps

[Vinch]

Hi,
I changed the permission on all folders and files to 777.
The problem remains.
I do not understand.
Thanks for your help !
Vincent