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Thread: After login i can't see anything anymore

  1. #1
    dekleinemedia is offline A Prolific Poster
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    Default After login i can't see anything anymore

    Hello,

    I have the following problem, of which i hope someone can help me.
    We're using SugarCRM CE Version 5.2.0e

    Everything worked fine untill i had installed the following custom modules through Module Builder;
    - translate121.zip, i found on http://www.sugarforge.org/frs/?group_id=623
    - EditLogicHook-1.0.2.zip, i found on http://www.sugarforge.org/frs/?group_id=737
    - Teams-0.98.1233845152.zip, i found on http://www.sugarforge.org/frs/?group_id=693

    I can login on the login page, but then this page is being loaded, and i won't see anything:
    sugarcrm/index.php?module=Home&action=index

    So after my login i can't go to any subpanel, not even mij Adminpage. Therefor i can't Uninstall any of these custom loaded modules, and i can't Repair anything. I can remember that when i was uninstalling these modules earlier, it show that it didn't get futher then 90% of the uninstalling and stopped.

    I have made a screenshot of my adminpanel where some errors are displayed. (see attachment)

    Can please someone tell me how i can fix the problem? Do i have to fix the "Home" Module or something?

    Thanks!

    greets Jordy
    Attached Images Attached Images  

  2. #2
    crmsiva's Avatar
    crmsiva is offline A Sugar Hero
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    Default Re: After login i can't see anything anymore

    Hi Jordy

    The problem could be due to language module translate121. Did you try Quick Repair?

  3. #3
    dekleinemedia is offline A Prolific Poster
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    Default Re: After login i can't see anything anymore

    thanks voor the quick response.

    Yes i have repaired it several times, and when it was possible i had installed and uninstalled this translate module, unfortunately without any success. Now i can't even go to Module Builder because the action UpgradeWizard won't load...

    more suggestions?

    thanksss

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: After login i can't see anything anymore

    Actually this issue is related to admin options defined by Translate module.
    You can uninstall this version and install the new one.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
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    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
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    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  5. #5
    dekleinemedia is offline A Prolific Poster
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    Default Re: After login i can't see anything anymore

    okey, but then i will lose all the custom made changes in the studio? isn't there an othe solution?

    thanxxxx

  6. #6
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: After login i can't see anything anymore

    Quote Originally Posted by dekleinemedia View Post
    okey, but then i will lose all the custom made changes in the studio? isn't there an othe solution?

    thanxxxx
    I just noticed you are already using the latest Translate version!
    You can remove the file custom/Extension/modules/Administration/Ext/Administration/<file_containing_admin_opt>.

    The go to Admin -> Repair -> Rebuild Extensions

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  7. #7
    dekleinemedia is offline A Prolific Poster
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    Default Re: After login i can't see anything anymore

    Thanks for your reaction André Lopes.

    I followed your instructions and now one problem is solved, thats great!
    But still when i logged in, i could'nt go any further because all the panels were dissapeared. The system was still very buggy.

    Thats why i now installed a clean version of sugar and ik will start over with installng different modules.

    I have another question;
    When i want to create an backup of all the modules and data, is it necessary to perform a backup through Admin -> System -> Backups together with an different backup of all data in the database? (Phpmyadmin)

    Or is all data and tables also stored in the backup that you create twith Sugar? (Admin -> System -> Backups)

    And in what way you can load the backup that is created by Admin -> System -> Backups ?

    Thankssssss

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