Hi,

we're using SugarCRM 5.5.1 Professional Edition, Schedulers are working.

I want to create a workflow:

If it's <Due Date> - 4 hours, send an email to the assigned user of the task for escalation ("Your task will reach the Due Date in 4 hours!")

I created a workflow:

- after time elapses
- module Task
- for new and existing records

Conditions:

- When a field in the target module contains a specified value Status: Does not Equal Completed
- When Due Date: is less than '4 hours' from now (When a field in the target module changes to or from a specified value )


Unfortunately, the workflow does not work.

Any hints?