ajax error popup

[mathias.nohall]

Hello!

Im getting this weird error whenever I click on a a new page in Version 6.4.0beta2 (Build 7080).

Basicly its a giant blank popup window saying that an error has accured with some text at the bottom saying "If this error persists, please have your administrator disable Ajax for this module"

[yurikuzn]

Hi

Check this thread http://www.sugarcrm.com/forums/f168/error-75971/. Should be fixed in beta3

[mllockwood]

I am having same problems right now in 6.3.1. Does anyone know how to resolve it?

[Long Tran]

I am having same problems right now in 6.3.1. Does anyone know how to resolve it?

This is caused by an ajax error.

you can disable ajax by adding the line:

$sugar_config['disableAjaxUI'] = true;

to your config_override.php file.

Best of luck

[Long Tran]

Ok, I dug a little deeper and at least for me the ajax error is just a symptom of a permissions problem.

In the config.php file the permissions were set as

 'default_permissions' => 
    array ( 
    'dir_mode' => 1528, 
    'file_mode' => 432, 
    'user' => '', 
    'group' => '', 
    ), 
  

All the files sugarCRM was creating weren't giving enough permissions.

I changed the values to:

 'default_permissions' => 
    array ( 
    'dir_mode' => 1533, 
    'file_mode' => 436, 
    'user' => '', 
    'group' => '', 
    ), 
  

which gives the files and directories extra permissions.

Next step is to delete everything in the /cache folder so sugarCRM can rebuild everything with the extra permissions.

After that, give it a go.

This seems to have cleared everything up. However I'm not sure what the implications of this are. I'll need to look into what files and directories are created and see if there are any issues with security.

Best of luck.

[andopes]

If your SugarCRM is installed into a Linux box I suggest you to specify the user and group as well.

Cheers

[sduesman]

If your SugarCRM is installed into a Linux box I suggest you to specify the user and group as well.

Cheers

What should the permissions to be set to for user and group?

[mahe23]

Hi all,
I have same error after upgrading from 6.2.4 to 6.3.1.

1. when I switch off Ajax, it works perfect
2. I changed parameters in config.php like this:

PHP Code:
'default_permissions' =>  
    array (  
    'dir_mode' => 1533,  
    'file_mode' => 436,  
    'user' => '',  
    'group' => '',  
    ),

But the error still exist when switching on Ajax.

[debbiekipt]

Hi
I am having the same issue with a clean install of newly downloaded 6.4 today 23.02.12

If anyone can tell me how to remove my company logo, I can test to see if it works OK without (sorry I can't find how to remove it)

I turned off Ajax on the 'home' module and it did then move forwards without the error.

Is there any negative to turning off Ajax?

Many thanks for any help :-)

PS I'm not a coder - so simple please :-)

[mahe23]

...Problem still exists...

does someone has an idea...