Alert Emails Not Being Sent

[Dale Thomas]

Sugar: 5.2.0.j Community Edition

I am trying to use the email alert feature when assigning leads to users. I have checked the admin settings (Turn Notifications On) and the user profile (Notify on Assignment) to receive alerts. However, the alerts are not happening. This is reproducing in Process Manager to.

I CAN have meeting notifications sent via email and I CAN send / receive email in the email module.

I have confirmed this happens in the Mail Transfer Agent for both SMTP and SendMail.

I know there are other postings on this similar situation but nothing really fit.

I am trying to get SugarCRM set up as fast as possible as I would like to migrate from Microsoft Dynamics over to SugarCRM.

Anyone have any ideas on this?

[salesagility]

Is there anything in the sugar.log?

what extension module do you have installed?

what customisations have you done?

[Dale Thomas]

Thanks for getting back to me so fast.

Is there anything in the sugar.log?

Log Details belows

what extension module do you have installed?

Not sure what you mean. I have added the following modules:
SalesView43b
Marketing Manager
Process Manager

I don't know if notifications worked before I added the modules.

what customisations have you done?

The only custimizations I have done around around the fields. I have added custom fields and changes some of the layouts. But that is about it.


Displaying Log
Your process ID [11770]
Your IP Address is **.**.**.**
Fri Oct 9 22:03:12 2009 [9164][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
Fri Oct 9 22:36:02 2009 [9553][1][FATAL] MySQL error 2006: MySQL server has gone away
Fri Oct 9 22:49:58 2009 [16990][1][FATAL] HTTP Error: no data present after HTTP headers
Fri Oct 9 22:49:58 2009 [16990][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Sat, 10 Oct 2009 03:49:55 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=sd0466q48r4g43q8snbo0nv0u2; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Fri Oct 9 22:49:58 2009 [16990][1][FATAL] HTTP Error: no data present after HTTP headers
Fri Oct 9 22:49:58 2009 [16990][1][FATAL] HTTP/1.0 500 Internal Server Error
Date: Sat, 10 Oct 2009 03:49:56 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=s0rmpqogfhhr6j093uceqm37a4; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Fri Oct 9 22:50:14 2009 [17666][1][FATAL] HTTP Error: no data present after HTTP headers
Fri Oct 9 22:50:14 2009 [17666][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Sat, 10 Oct 2009 03:50:11 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=vs2nkhok8gcsnnb9npm9thb627; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Fri Oct 9 22:50:14 2009 [17666][1][FATAL] HTTP Error: no data present after HTTP headers
Fri Oct 9 22:50:14 2009 [17666][1][FATAL] HTTP/1.0 500 Internal Server Error
Date: Sat, 10 Oct 2009 03:50:11 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=7qlrkjhie6a35l3rqgofeevp26; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Sat Oct 10 00:46:18 2009 [11788][-none-][FATAL] SECURITY: User authentication for Dale failed
Sat Oct 10 00:46:18 2009 [11788][-none-][FATAL] FAILED LOGIN:attempts[1] - Dale
Sat Oct 10 00:46:53 2009 [12860][-none-][FATAL] SECURITY: User authentication for Dale failed
Sat Oct 10 00:46:53 2009 [12860][-none-][FATAL] FAILED LOGIN:attempts[1] - Dale
Sat Oct 10 10:01:46 2009 [11946][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
Sat Oct 10 10:02:11 2009 [13313][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
Sat Oct 10 10:13:17 2009 [10519][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
Sat Oct 10 10:19:28 2009 [25045][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
Thu Oct 15 22:42:12 2009 [15556][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 22:42:12 2009 [15556][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 03:42:08 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=80lbgnl4j67a5t0u0pd40e84a3; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Thu Oct 15 22:42:12 2009 [15556][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 22:42:12 2009 [15556][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 03:42:09 GMT
Server: Apache/2.2.3 (CentOS)
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Thu Oct 15 22:42:12 2009 [15556][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 22:42:12 2009 [15556][1][FATAL] HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 03:42:09 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=obkf5iph8la130fd79bgoak504; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Thu Oct 15 22:42:49 2009 [16827][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 22:42:49 2009 [16827][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 03:42:45 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=br7i02kv75cr20d4fodjrfk5m7; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Thu Oct 15 22:42:49 2009 [16827][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 22:42:49 2009 [16827][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 03:42:46 GMT
Server: Apache/2.2.3 (CentOS)
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Thu Oct 15 22:42:50 2009 [16827][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 22:42:50 2009 [16827][1][FATAL] HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 03:42:46 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=4cu6agdrjbdjircuae5d4jsos3; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Thu Oct 15 23:19:58 2009 [32435][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 23:19:58 2009 [32435][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 04:19:54 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=3slj4hq5t123b6cankgncla5c0; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Thu Oct 15 23:19:59 2009 [32435][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 23:19:59 2009 [32435][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 04:19:55 GMT
Server: Apache/2.2.3 (CentOS)
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Thu Oct 15 23:19:59 2009 [32435][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 23:19:59 2009 [32435][1][FATAL] HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 04:19:55 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=dihm2of6cieqm12l6p45dolar4; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Thu Oct 15 23:20:42 2009 [1768][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 23:20:42 2009 [1768][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 04:20:38 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=016lb35iknlvea14taevdp9225; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Thu Oct 15 23:20:43 2009 [1768][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 23:20:43 2009 [1768][1][FATAL] HTTP/1.1 100 Continue

HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 04:20:39 GMT
Server: Apache/2.2.3 (CentOS)
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8


Thu Oct 15 23:20:43 2009 [1768][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Oct 15 23:20:43 2009 [1768][1][FATAL] HTTP/1.0 500 Internal Server Error
Date: Fri, 16 Oct 2009 04:20:39 GMT
Server: Apache/2.2.3 (CentOS)
Set-Cookie: PHPSESSID=pskh6p9a300rdoc1e5; path=/
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Content-Length: 0
Connection: close
Content-Type: text/html; charset=UTF-8

[Dale Thomas]

Anyone have any other thoughts on this? Appreciate the help. This is the last stage I need to complete before the migration.

[salesagility]

I'd be inclined to point the finger at one of the extensions ... try installing a vanilla sugar in the same environment and see if notifications work ... or uninstall the extensions and see if that makes a difference

[Dale Thomas]

So I did remove all modules and problem persisted. I reinstalled on a different domain and was able to get it working.

The only thing I am thinking I *may* have done was under the email settings when I changed to SMTP I didn't put in log in information. However, I think if you change to SMTP you should be notified if you don't put in log in information.

I am not 100% thats what caused it or not.

But, problem solved.

Thanks for the help!