Allowed memory size: where to change?

[AnitaD]

Hello,

we use Sugar Open Source Version 4.5.1d and we have some Problems with the allowed memory size.

When we want to see the "Emails" and choose "all Emails" with Email Status "--None--" we get an Error:
"Fatal error: Allowed memory size of 52428800 bytes exhausted (tried to allocate 191024 bytes) in /xx/yy.de/web/sugar/include/utils/db_utils.php on line 165"

What does this mean and where can I increase the memory size? It must be fixed somewhere and I want to change it...

Thank you for your support!
Anita

[kuske]

Search in your php.ini for the line looking liek this:

memory_limit = 64M ; Maximum amount of memory a script may consume (16MB)

After changing you must restart the apache.

[AnitaD]

Hello!

Thank you for your answer!!

"Search in your php.ini for the line looking liek this:
memory_limit = 64M ; Maximum amount of memory a script may consume (16MB)
"
Thats what I did, but it doesn´t change anything.
But I didn´t restart the Server until now.
How can I do that?? We are customer by "Domainfactory" and I can´t restart the Server by myself I gues...

[balth]

Under Linux it's simple. Just type the command into the console
sudo /etc/init.d/apache2 restart

Under Windows, if you use Wamp :
right click on the icon (in the roght bottom part of your screen) and select "restart services"

And that's done

EDIT : oups I didn't read the complete last line, maybe it doesn't work, sorry...

[AnitaD]

Hello balth, thanks for your answer!

Hm, that sounds good, but how I said already:
what can I do if that doesn´t work because I can´t restart
it by myself...

There must be a solution to delete the errror message *argh* ??!

[DragonflyMaster]

Hi AnitaD,
you have to restart your server to apply changes;
if you are using a hosting, the best thing to do is to contact their tech support.

[AnitaD]

Hello DragonflyMaster,

after I changed the value to 64M, I got the message "all changes are active immediately"
So I think it must be o.k. without a restart?

But I will contact the Support.

Thanks for your help everyone!
But one question: are you sure that that ist the solution for my problem or could it be an other reason?

[AnitaD]

Hello, it´s me again...

I phoned with the Support Center and they say that a restart is not neccessary.

Hm, so there is nothing I can do to delete the error mesage?
Please not
Any other Ideas?

[DragonflyMaster]

Hi AnitaD,
if you search for your error message on Google you'll find out that the answer given from Kuske is correct.

If you are still experiencing this issue, try setting memory_limit = 128 or higher.
If you use IMAP mail, it might also help not checking and downloading all email folders (I don't know 4.5.1 very well, but there should be a way to enable/disable all email folders check).

[alienx9]

Hello team!!!
It maybe sound stupid, but is there any way to install Sugar 5 on a hosted site that has not PHP.ini access???

What I mean is that I do not have access to modify the PHP.ini file so the Limit is set to 16Mb and I received this errors when installing...


SugarCRM
Perform Setup SugarCRM
Creating Sugar configuration file (config.php)

Creating Sugar application tables, audit tables and relationship metadata
..................................
Fatal error: Allowed memory size of 16777216 bytes exhausted (tried to allocate 53 bytes) in /home/malcox9/public_html/mex/include/utils.php on line 3106


PLEASE HELP ME OUT TO FIND OUT IF I WILL BE ABLE TO SETUP SUGARCRM IN THIS HOSTING SERVER, OK?


MANY THANKS IN ADVANCE!!!!!

MARCUS