Apache HTTP Server Error.

[STW]

I've been experiencing Apache HTTP Server error since I started to use 4.5.1b
The error will cause Apache to shut down, and it happen quite a number of times per day. Whenever the Apache error happened, users will not be able to access SugarCRM for 1-2 minutes (due to the server crashed?)....however after 1-2 minutes later, SugarCRM will be up and running again automatically.


Here's the error message that pop-up whenever I encountered the Apache HTTP Server Error:
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Apache HTTP Server has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send to us. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.
[Send Error Report] [Don't Send]

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When I clicked on the Error Report, here's what it says:
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Error signature
szAppName: Apache.exe szAppVer: 2.0.59.200 szModName: php4ts.dll
szModVer: 4.4.3.3 j offset: 000c718d

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When I clicked to view the Technical Information about the error report, here's the information:
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C:\DOCUME~1\INFORM~1\LOCALS~1\Temp\WERbef0.dir00\A pache.exe.mdmp
C:\DOCUME~1\INFORM~1\LOCALS~1\Temp\WERbef0.dir00\a ppcompat.txt
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Here's my system info:
- Operating System: Windows XP Pro SP2
- Sugar Suite Version: SugarOpen Source 4.5.1d (Build 1273)
- Webserver Type and Version: Apache 2.0.59
- PHP Version: PHP 4.4.3
- MySQL Version: 5.0.24




Can you guys please advise what's the root cause of the problem, and how should I solve it.
Thank you.

[STW]

Has anyone encountered the same or similar problem before?
How do I go about tracing what exactly is the root cause of the problem?

Thanks.

[eggsurplus]

I'd recommend a reinstall of the latest Apache server and PHP distribution. It may not answer why you're having problems now but it's quicker than trying to figure it out

[STW]

Do I need to install it to a specific folder (i.e. overwriting the existing Apache or PHP under the sugarcrm-4.5.1b folder?

I tried once before.. downloaded and installed PHP version 5.2.3. The binary installer installed the program to its default directory, and after the installation, my SugarCRM stopped working. Did I miss configure some setting?

Sorry, I am a complete newbie with the whole Apache/PHP thing. Hope you are not annoyed by my questions.
Thank you.

[eggsurplus]

If upgrading an existing install change the default install folder by pointing the install to where the current version is installed.

If installing a new server I find that the quickest way is to use some sort of lamp stack like xampp (http://www.apachefriends.org/en/xampp.html) or wampserver (http://www.wampserver.com/en/). It's a collection of Apache, MySQL, and PHP along with a few other applications that may be handy in your case. Just uninstall or disable the current server. Install this, and move the files into the root directory.

Sorry if that's still a bit vague! Installations and upgrades can be so different from machine to machine. Usually it's just a matter of changing the default directory to your existing install though.

Good luck!

[STW]

Ok... here's what I've done:

1) I stopped All SugarCRM services.
2) Uninstalled SugarCRM.
2) Downloaded & installed the latest WAMP 5.1.7.2
3) Reinstall SugarCRM.
4) Restored back my database using phpMyadmin.
5) Ok... now here's my new problem:


Before I did the re-installation, I could access SugarCRM by using the URL below:
1) localhost
2) 192.168.1.101 <== This is the static local IP that I set for my Sugar server.


But after the new installation, I can only access Sugar by going to localhost. When I type in 192.168.1.101 in my browser, I get the following error:

---403 Forbidden---
Forbidden
You don't have permission to access /sugarcrm/ on this server.



Please kindly advise what shall I do to pointing my local static IP (192.168.1.101) to localhost?

Thanks.

[STW]

Another thing...
My previous Sugar installation (BitRock installer) was in c:\program files\sugarcrm4.5.1b
Whereas my new installation (WAMP + SugarOS separately) is in c:\wamp\www

Could it be possible that, during the uninstallation of the 1st BitRock copy, somehow the setting of 192.168.1.101 was not reset.
So even after I re-stall using WAMP + SugarOS separately this time, when I key-in 192.168.1.101... it still follow the old setting, and try to look for sugar under c:\program files\sugarcrm4.5.1b ? Could it be possible?
By the way, if I type in http://192.168.1.101 in my browser, the URL automatically become http://192.168.1.101/sugarcrm/
That's why I feel that maybe the the old setting was not overrided when I installed the new copy.

Accessing Sugar through http://localhost works perfectly.
Please advise how shall I go about re-configuring my static ip (192.168.1.101).

Thanks.

[neoarosh007]

Ok... here's what I've done:

1) I stopped All SugarCRM services.
2) Uninstalled SugarCRM.
2) Downloaded & installed the latest WAMP 5.1.7.2
3) Reinstall SugarCRM.
4) Restored back my database using phpMyadmin.
5) Ok... now here's my new problem:


Before I did the re-installation, I could access SugarCRM by using the URL below:
1) localhost
2) 192.168.1.101 <== This is the static local IP that I set for my Sugar server.


But after the new installation, I can only access Sugar by going to localhost. When I type in 192.168.1.101 in my browser, I get the following error:

---403 Forbidden---
Forbidden
You don't have permission to access /sugarcrm/ on this server.



Please kindly advise what shall I do to pointing my local static IP (192.168.1.101) to localhost?

Thanks.

This is happening because you need to give permissions in Apache \ httpd.conf text file

Just open the httpd.conf

find all the "Deny from all" word

replace it with "Allow from all"