I have noticed a strange behaviour when I try to relate an archived email with a case: it seems to work correctly in the sense that in the "archived email list view" that email in marked as connected to the case number, but when I go to the case list view and I select the case I do not find any email present in the History subpanel.
I have tried two more operations:
1. I have related an archived email with a Task and in this case everything works correctly;
2. I have related an inbound (NOT archived) email with a Case and this operation too works correctly.
In few words it seems to be a problem exclusively between "archived emails" and "cases"...
Any one with a similar problem? Does maybe a solution exist?
Thank you very much,
Luca Z.


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