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Thread: Assign to Not Working.

  1. #1
    doulakis is offline Sugar Community Member
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    Default Assign to Not Working.

    Hello,
    I have installed the Sugar Version 6.3.1 (Build 7095)
    My problem is when i try to create a contact or account or something else and use the "assign to" field
    to assign for example a contact to a user (employe) and then try to save tha contact,
    the assign to is empty after the save.
    What can i do for this?
    Thanks.

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Assign to Not Working.

    Did you install any package or modify scripts by hand?
    Did you configure any role?

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
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    Office: +55 11 3237-3110
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    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    doulakis is offline Sugar Community Member
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    Default Re: Assign to Not Working.

    Hello again,
    No i didn't have install any any package or modify scripts,
    I configure one role.

    What can i do know?

    Thanks.

  4. #4
    doulakis is offline Sugar Community Member
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    Default Re: Assign to Not Working.

    Hello again,

    Can you help me please?
    I have a fresh Installed of the sugar crm.
    Now the "assign to" feauture working but not showing the username in the view list of account for example,
    in the database the "assign to" field has the value of the user id but in the view panel the assign to fiedl is empty if i try to see the details of one contact.
    Please Help me.


    Best Regards.

  5. #5
    doulakis is offline Sugar Community Member
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    Default Re: Assign to Not Working.

    Please i need help about this..

  6. #6
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Assign to Not Working.

    I believe you miscustomized the layout through Studio.

    Can you kindly provide zipped custom/modules folder?

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  7. #7
    doulakis is offline Sugar Community Member
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    Default Re: Assign to Not Working.

    Thanks for your reply.
    i attached the folder that you requested.
    I hope to find a solution about this.

    If you have other Questions please inform me.


    Thanks
    Attached Files Attached Files
    Last edited by doulakis; 2012-01-27 at 03:22 PM.

  8. #8
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Assign to Not Working.

    I can't seen anything wrong inside your customized scripts, but certainly there is some buggy code outside fresh install.
    Try to install a new instance of this same version and try again, without customize anything, even through Studio.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  9. #9
    doulakis is offline Sugar Community Member
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    Default Re: Assign to Not Working.

    Hello again,
    I use this version to different linux Box with and the assign to works fine!
    What is the reasson for this?
    Maybe some different value in php.ini?

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