Assigned To - Delete Inactive Users

**askthelist** · 2009-06-17, 10:16 PM

Hi

I need to delete Inactive users from the "Assigned To" Box under Accounts->Advanced Search functions. However I cant seem to find where this information is stored or pulled from. Can anyone shed some light on this so I may delete users from this list? Thanks.

**crmbalah** · 2009-06-18, 04:29 AM

HI
go to admin->Studio > Accounts > Layouts > Advanced Search and customize the "Advanced Search"
layout

**roblaus** · 2009-06-18, 06:37 AM

If a user has been set to inactive (in Admin panel / users) then this user will not appear in this list anymore.

**askthelist** · 2009-06-18, 07:34 PM

Cool, Thanks for the quick reply. Ok the post from crmbalah was helpful in the sense that when I went to Edit the Avanced Search I noticed that there were two "Assigned To" fields. The visible one which was not filtering on Inactive users was tied to assigned_user_id, while the hidden "Assigned To" was tied to the assigned_user_name. Swapping those two seemed to resolve the issue on the Assigned To not filtering on Inactive users. So Im not sure what the issue is with the "Assigned To"->assigned_user_id field. May be a bug as I cant see why it would be by design. FYI, I am running Version 5.2.0a (Build 5447) if this is helpful to anyone. Thanks again.