assigned to field in cases default to blank

[shawncooper]

Hi
I am trying to defualt the assigned to field in a create new case to blank, so that user is forced to enter the asigned to field and not just accept the default name.

[salesagility]

You would have to make some custom code changes ... you may be better served training your users ...

[andopes]

You need to create a custom view.edit.php to specify a new EditView class, which extends the default EditView2.php and implement into that the function

     function createFocus(){
         global $beanList, $beanFiles;
        if(empty($beanList[$this->module]))return;
        if(!$this->focus ){
           $bean = $beanList[$this->module];
            require_once($beanFiles[$bean]);
           $obj = new $bean();
           $this->focus = $obj;
        }
 
        //If there is no idea, assume we are creating a new instance
        //and call the fill_in_additional_detail_fields where initialization
        //code has been moved to
        if(empty($this->focus->id)) {
           $this->focus->fill_in_additional_detail_fields();
           $this->focus->assigned_user_id = '';
        }
    } 
  

Cheers

[offcourse]

Hi Andopes

Can I ask you to detail that a little bit? I am trying to default the assigned user in the bug_tracker to our IT person. That way, he will allways be automatically notified when a new bug is reported.

Where do I create that file?
Whate else should be on that file?

I tried to create the view.edit.php file in \custom\modules\bugs\views and place only the code you provided, but when I went to create a bug the page was blank.

then I added the contents of the view.edit.php file in \modules\bugs\views and put it all together, but that left all the same as in the beggining.

so where do I go now? How to I default the assigned_to field to the specific user I want?

Thank you

Mário