"Assigned to" field not working (BUG)

[benano]

Hello,

If I assign any record (either a case, an account, an opportunity) to a user other than the admin user, the name is not displayed in the "Assigned to" field. There is only a hyphen which is displayed in a ListView. The hyphen is not displayed during a DetailView.

If I click the hyphen, it will link to the correct "employee" page.

Is there a solution for this bug?

I have tried clearing the cache and restarting apache. As per this thread.
http://www.sugarcrm.com/forums/showthread.php?t=71213&goto=newpost

Is there another solution to this

[andopes]

Which is the version of your SugarCRM instance?
Did you install any package or customize code by hand?

Regards

[benano]

Version 6.2.
I installed 2 instances (on the same server), a developer/testing instance and a live instance.
I created all my customisations using the module builder and studio in the developer instance and then copied the custom and cache folders across to my Live instance. Then performed a rebuild.

[leowolff]

Do you use OQC? If you do, go to its forum on Sugar Forge and find the solution, its an ooooolllllllldddddd bug that might still be around.

[benano]

No I am not using OQC.

This Bug is reproducible.

I installed a fresh instance of sugarCRM 6.2 on the same server but different url.
eg http://120.120.120.1/~sugar-fresh

My live instance of sugar is http://120.120.120.1/~sugar-live
Obviously these are phony IP addresses for security reasons.

I installed a fresh instance of SugarCRM CE v6.2.
Created 2 new User Records
Created a new Account Record.
I assign the Account Record to one of the new users and was unsuccessful.
By unsuccessful I mean:
The username does show up in LIST VIEW for the new account, however it is just a "-"(hypen) which links to the correct (assigned) user. It does not display the name.
The assigned_to field does NOT appear in on the Account record under DETAIL VIEW or EDIT VIEW.
This happens for any module.
The most annoying thing is, If I modify a record (of any module), the assigned to field is a required field and needs to be entered every time.

I have tried restarting apache as someone suggested but I am still having no luck.

Is there a solution for this bug?

[benano]

I have logged a bug
http://www.sugarcrm.com/crm/support/...ch#issue_44987

[karenAndy]

Hello,

Did you happen to find a solution to this problem? I'm experimenting the same problem, and it goes beyond that because the other users sometimes can not see the opportunities and other modules.

If you found a way to fix this, pleas inform me.

Thanks!

[diego.goretti]

I had the same problem only on an environment with zend framework.

The solution:

Make a change in include/utils.php in the get_user_array() function, changing the line:

if(!isset($user_array)) {

to:

if(empty($user_array)) {

Source post:
http://www.sugarcrm.com/forums/f22/a...83/index2.html

[vbondoux]

Hi,

I have exactly the same problem.
I created a custom "person" module with the LBL_ASSIGNED_TO_NAME preinstalled field.
So in the listview the field is a empty link but which link to the good user.

I have seen in utils.php and if (!empty($assigned_user)) has a good synthaxe.

So if you have a solution ...



Many thank's