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Thread: Assigned to not showing when looking at account record

  1. #1
    svaish is offline Sugar Community Member
    Join Date
    Oct 2006
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    Default Assigned to not showing when looking at account record

    We have recently encountered a problem where the assigned to field is blank even though it is assigned to a user. This happens when you display a single record in detail view and even when you edit the record. However in list view it shows the assigned to user. This only happens in the Accounts module and nowhere else.

    It began when we installed CE Teams and then uninstalled it. However since then we have built a clean version of the CRM and moved just the database, but still have the problem.

    We are running v5.1c

    Any suggestions in fixing this??

    Regards

    Sach

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Assigned to not showing when looking at account record

    Try enabling debug logging. It sounds like the query that pulls the name may be erroring out. The debug log should reflect that if that's the case.

    Another possibility is that someone may have inadvertently replaced or removed the field from the Edit and Detail views. Check Studio to see if that's the case.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

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