Assignment notification isnt working!

[ichow]

Spent the whole morning trying to get this working... I need assignment notification on cases. i should be getting emails even on old cases that i assign to my new user right?!

here are the steps i've taken:
admin/email settings
- smtp/sendmail (tried both. i can send smtp mail from this machine, so i know that works)
- smtp server (both mail.xxxx.com and mailserver ip)
- smtp auth (on or off, with my login)
- notifications on
- send notifications by default on

do i need to change the from name and address?

user
- notification checked off
- email address entered




frustrated! is there a way i can see if the emails are being queued up somewhere?

[ruchida]

Hi,

This is a bug of 4.2.1 and will be fixed by adding the following line in index.php in the sugarcrm root at around line #660.

 if(!empty($current_user->id) && $current_user->receive_notifications == true) $GLOBALS['check_notify'] = true; 
  

[ichow]

wow are you serious, im going to try this right now. how come no one else has reported this problem...

at line 660 or close to? this is the chagne i've made. restarting services now.

//// END THEME PATH SETUP AND THEME CHANGES
///////////////////////////////////////////////////////////////////////////////

if(!empty($current_user->id) && $current_user->receive_notifications == true) $GLOBALS['check_notify'] = true;
loadLicense();




// added a check for security of tabs to see if an user has access to them
// this prevents passing an "unseen" tab to the query string and pulling up its contents
if(!isset($modListHeader)) {

[ichow]

... doesnt seem to work still : (

[ruchida]

... doesnt seem to work still : (

Which version of SugarCRM are you using?

I've just confirmed this works for a fresh SugarCRM 4.2.1b installation. (And it had not worked until I inserted the line above.)

It also works for an old case that is assigned to a new user.

Any log generated in Apache or sugarcrm.log?

[ichow]

i'm using 4.2.1a...

did i put the line in the correct place? exactly on line 660.

what should i be looking for in those logs?

[diegofliess]

I have Version 4.2.1 and the same issue, where should I change that line? index.php of the root folder ?

Thank you

[bsherman]

I am still experiencing a similar issue in 4.5h. Has this been addressed at any point. Are there some configuration options that I could check yet again to enable assignment notification? I have set notifications as active at the user and admin level.

I have tried several mail configuration settings and attempted to move a case from one user to another and there has been no notifications delivered. I am sending and receiving other communications through the system with no problems.

Any advise would be appreciated.

Bruce
Phoenix, AZ

[gfa]

no notifications for me either on 4.5.1 , emails from the "compose email" buttons send out fine, but not notificiations on assignment or form workflow triggers.

[andydreisch]

Is the "Notify on Assignment" flag set for the intended recipient of the notification? Check the user's My Account settings.

Andy