Assignment notification on lead/account won't fire if assigner is assignee?

[Kean]

I have assignment notifications set up properly, but apparently it's Sugar's default behavior not to shoot an email when you assign yourself to a lead or account.

I think this is really silly.

What file handles the shooting of emails such that I can alter this behavior?

[eggsurplus]

Do you have "Notify on Assignment" checked for your user? Is email configured and verified to be working (appears to be so).

[kuske]

If assigner is assignee no notification is fired - so it is designed.

[Kean]

Do you have "Notify on Assignment" checked for your user? Is email configured and verified to be working (appears to be so).

Yep. I need to know where the email logic is so I can change this.

[eggsurplus]

It should be in data/SugarBean.php (look for "notifications") but I can't find any logic that makes it exclude the current logged in user.

[Kean]

Looks like the logic is in this declaration at 1220:


function save($check_notify = FALSE) {


but setting that to TRUE still won't fire emails on assigning an account to myself. Odd.

[eggsurplus]

That's just for notifications in general. Haven't seen anything that would stop a notification from sending yet for the logged in user.

[Kean]

If anywhere I'd expect it to be @ 1596:

function send_assignment_notifications($notify_user, $admin)

but like you said, I don't see the limiting logic. Why can't everything be easy?

[Angel]

My guess would be it is in whatever code calls save() in SugarBean. For cases, it is in save() within Case.php.

Important side note: these modifications would not be upgrade safe.

While on this topic, you'll probably need to build some logic in there to keep it from sending you the message every time you save the record, as it will likely think you are assigning on every save.

Lastly, I am a bit puzzle why this is such a highly desired feature by your user. Are they aware that every time they enter a record, they are going to get a separate email for each record? Seems like they are just polluting their own mailbox with info they already know.

[valkydrgn]

Hope this helps...

The limiting code is in include/MVC/Controller/SugarController.php

        public function pre_save(){
                if(!empty($_POST['assigned_user_id']) && $_POST['assigned_user_id'] != $this->bean->assigned_user_id && $_POST['assigned_user_id']
                != $GLOBALS['current_user']->id && empty($GLOBALS['sugar_config']['exclude_notifications'][$this->bean->module_dir])){
                        $this->bean->notify_on_save = true;
                }
                $GLOBALS['log']->debug("SugarController:: performing pre_save.");
....

I have been trying to come up with a way to auto assign bugs & cases in a before_save logic hook with no success because of this.