Attchment Limit

[npolite]

Hello,

We are using Sugar 5.1.0.c and I'm having problems uploading a 7 meg file. Every time I try to attach it to a case it returns to the list view but doesn't attach the file.


In my php file I have upload_max_filesize = 40M and in the UI the max upload size is set to 3000000 kb which is about 366 megs. Is this a bug or am I missing something here?


Thanks,
Nick

[sugarcane]

Hi Nick,

In the Admin area - go to Admin-->System Settings, and scroll all the way down to the last panel. There is a field called 'maximum upload size'. The 3000000 that is there by default is the equivalent of 3MB. Just increase the 3 to a 7 or 8 and save and you should be able to upload your document

[npolite]

Thanks for the help. I changed it from 3000000 to 40000000 and now it works. I guess there is a typo in the help and I'll log a ticket with them to have it updated.

Help says:
"Maximum upload size: Enter the maximum file size, in KB, that users are allowed to upload. The upload size is also dependent on PHP's upload settings."

3000000 KB is roughly 366 megs
3000000 bytes is 2.86 megs

A big difference


Edit: I tried to attach a 12 meg file and had no luck. I even bumped it up to 40000000 and it still didn't work.

[npolite]

With the help from Sugar support I was able to fix the issue. We also have to change the post_max_size = from 8M to 40M on top of the upload_max_filesize in the php.ini file.

[yeshuawatso]

I know this has been resolved but I just spent an hour trying to figure this problem out on my VPS.

When the upload and post sizes are in 10MB form, the function return_bytes can sometimes not return the bytes but instead return 10MB (as opposed to 10485760 Bytes) and compare it to the minimum upload size and the user set upload sizes which are in bytes.

If you happen to be one of those unfortunate servers that have this problem, simply change your php.ini settings to the bytes equivalency (e.g. 20MB to 20971520 Bytes.)

I'm not sure if this is a PHP bug or a bug in Sugar's function but it's an annoying little trickster that needs to be stomped out somewhere.

Thanks,
Yeshua