Auto email with Case creation/updation

[suryanarayana]

Hi,

I am a newbie to SugarCRM. Can you help me in setting up autoreply and auto assignment when ever a new case is created by a portal user?. I should do the same when the case is updated. In detail, when ever a new case is created by a portal user, I want to send emails to the portal user (acknowledging him) and alert support Team ( I have team in Sugar CRM) about the new case. Is there any custom development that is required to get this working?

Thank you in advance.

Regards,
Murthy

[letrium]

Hi!

We could develop this functionality for you or you can install Process Manager (SierraCRM) - it will
allow you to set up conditions for any actions like creations and modifications with automatic sending email.

Best regards,

[suryanarayana]

We have Enterprise edition of Sugar CRM. Do we have to purchase SierraCRM in addition to it? Can you give us more details about SierraCRM?

Thanks,
Murthy

[letrium]

SierraCRM it is just a name. But they have module for SugarCRM Enterprise.
Please look details in the website SierraCRM

Cheers,