Auto reply uses sendmail

[ecarey]

Hi,

I am having an issue where the auto reply functionality insists on using sendmail even though I have configured sugarcrm to use SMTP every where. In the inbound mail user account I have it set to SMTP and in the email settings. Despite this it still tries to use sendmail. All my users can send and receive email in their own right just the auto reply fails.

This is a fresh install of 4.5.1 running with PHP4 and MySQL5 db all on windows. As you can see from the log below it does try and send the mail.

7/05/07 12:40:56,599 [9572] DEBUG SugarCRM - Localization: translating [ Your request has been received. ] into ISO-8859-1
07/05/07 12:40:56,615 [9572] FATAL SugarCRM - SugarPHPMailer encountered an error: Could not execute: /usr/sbin/sendmail
07/05/07 12:40:56,615 [9572] FATAL SugarCRM - Error emailing:Could not execute: /usr/sbin/sendmail

07/05/07 12:40:56,615 [9572] INFO SugarCRM - Query:INSERT INTO inbound_email_autoreply (id, deleted, date_entered, date_modified, autoreplied_to) VALUES (

Any advice would be appreciated.

Thanks
Eamonn…

[eggsurplus]

Hi ecarey,

It looks like the $mailer isn't being set to your smtp preferences and is using the default in SugarPHPMailer. To change the default open include/SugarPHPMailer.php and change
$this->Mailer = 'sendmail';
to:
$this->Mailer = 'smtp';

You may also need to set your SMTP settings in include/phpmailer/class.phpmailer.php as well.

Good luck!

[ecarey]

Hi Eggsurplus,

Thanks for the reply. I made those changes but they did not resolve the issue however I think I may have isolated the issue a bit more. It only fails to send an auto-reply email when the inbound email is imported using the scheduler. If I switch off the scheduler and click the "check mail" button then the mail will arrive and the auto-reply will be sent but if I revert to scheduler then it reverts to using sendmail.

I should also highlight a nuance of my install. I am running on a hosted solution so I cannot schedule a batch file to call …..\php.exe -f cron.php. Instead I use a facility the hosting provider offers of a web scheduler which calls [my site]\cron.php.

Thanks again
Eamonn…