Automated emails

[2source]

I have setup sugar crm integrated with pbx in a flash (freepbx/asterisk), which is all working really well.

My question is that I really only have use for the "cases" section of the system, what I need is automated emails based on specific events, like a case being created etc. Would I need to opt for the professional edition just for this functionality or have I overlooked something? I know there is a workflow management section in the professional edition, is this the only way to make this work?

Hope someone can help.


Thanks

Karl Linley

[kbrill]

Without writing some custom code (maybe based on a logic hook) the only way to do this would be with the PRO or Enterprise versions of SugarCRM

[2source]

I think thats probably a bit beyond our in-house team, looks like pro will have to be what we look at.

Thanks for your quick response.


Karl Linley