Automatic assignment of outgoing mails doesn't work...

[Dioxin]

Hello,

we're evaluating the software and I discovered a problem.

If we get email from known customers (their contact and email exist in the sugarcrm database) and click on "reply" in the "My Inbox" screen, we must manually assign the answer mail with a contact (the drop down/text field on the upper right in "compose email screen").
If we don't assign a contact to the answer mail, the answer mail istn't stored in the contact history of the corresponding customer.

Is it possible to automatic populate the upper right field in the "compose email" screen with the corresponding contact of the source email?

thank you in advance.

Regards, Tobias

[Dioxin]

please help

[rbongo]

Hi,
My firm has over 15,000 hours of SugarCRM experience helping customers and users implement custom solutions. We would be happy to work with you during your evaluation to ensure you make the right choice. If you are interested, please feel free to contact us at the information below so we can explain our process for delivering value added CRM solutions.

Regards,

CorraTech
consulting@corratech.com

(o) 973-597-1000
(m) 973-752-8662
(f) 973-215-2014
www.corratech.com