automatic case from inbound email

[domenico1983]

Hi, I am using the release 5.1 RC and I want to implement the following feature: the automatic creation of a new case when I receive an Imbound Email. I have gone to Admin --> Inbound Email, then I have selected Monitor New Mail Account and I have created an account, in Email Handling Options I have created a new Group and "Create Case" as Possible Action. Then I have saved..but the feature doesn't work!
Could you help me?

Kind regards,

Domenico

[vasi2me]

Hi Domenico,

Automatic Case creation is not been implemented in SugarCRM CE version as to avoid Spam mails been converted to Cases.

Hence if you want this functionality you need to additionally code this functionality and add it.

Thanks,
Vasi.

[domenico1983]

Excuse me, could you suggest me as to implement this feature whit code? I am new to SugarCRM..and I would like to use this funtionality.

Thank you in advance,

Domenico

P.S. Are you sure that this feature is not present in release 5.1 RC? A SugarCRM Member have told me that it is possible.

[roblaus]

I can prove that it works. It does not work in 5.0f. Important (as I said somewhere else): you must make your scheduler work.

Send a mail to cases(at)iscon.at and check for yourself www . crm-online . at pwd/u demo
I keep this open for the next two hours or so...

[domenico1983]

I can prove that it works. It does not work in 5.0f. Important (as I said somewhere else): you must make your scheduler work.

Send a mail to cases(at)iscon.at and check for yourself www . crm-online . at pwd/u demo
I keep this open for the next two hours or so...

Excuse me roblaus..I have gone to www . crm-online. at but I don't speak in German language..

[roblaus]

send an email to cases(at)iscon(.)at
Then go to demo.crm-online.at and before you login press "Optionen". Choose English. Then go to cases and you should see your email...

[Duddy]

Great ! i see it is working.
was this done with a group email inbox?
how was this triggered? can you advise how this can be implemebted and does this work for Pro version 4.5.1
lastly, have you a way to assign the acase to a specifit contact / account if the senders email is in the system?

[roblaus]

yes, it works in 5.1rc CE (no guarantee that it will once the final release is out). Please check further up for user and pwd.

[roblaus]

pls. check the other thread. And no, as far as I know it doesn't work with 4.5.1. But you can always use the quick create button in the email module (whateve the name was in 4.5..) - there you have some options what to create. I think that at this point you might be able to assign a user as well.

I'm out of here now, need to work a bit.

[Duddy]

are you referring to auto assigning to contacts/accounts in v. 5.1 rc ?
does any of the above work in 4.5.1
i have not managed to get this to work on my system - do you have the steps.
lastly, i didn't see the [CASE XX] on the subject line, i.e. will all replies still be associated accordingly to this respective case?