Automatic email import NOT supported?

[jbr]

Hi,

Just wondering if it really is the case that Sugar CE 6 does NOT support automatic import of of inbound emails? If you think it is supported, would you please reply with up-to-date info about how to enable it?

From what I can tell, a Group Folder combined with a Group Mail Account provides a way for inbound email to be automatically imported into the db...but it doesn't look like admins can create 'Group Folders' in CE 6, let alone associate them with Group Mail Accounts - or at least not as described here http://kb.sugarcrm.com/featured/an-i...y-in-sugarcrm/

Anyway, manually importing email is not an option for my scenario - so I thought I'd ask before trying another crm solution. And no, I'm not that interested in creating cases from email - that does automatically import email, but it's klugey and pollutes the email's subject.

Thanks for your help!
--Justin

[christianknoll]

Just create an email account and then poll that mailbox, associate the emails to email adresses found and the relevant objects and archive the email in sugar. Not sure why you need this but this is a piece of cake to realize if you understand sugar.

christian.

Hi,

Just wondering if it really is the case that Sugar CE 6 does NOT support automatic import of of inbound emails? If you think it is supported, would you please reply with up-to-date info about how to enable it?

From what I can tell, a Group Folder combined with a Group Mail Account provides a way for inbound email to be automatically imported into the db...but it doesn't look like admins can create 'Group Folders' in CE 6, let alone associate them with Group Mail Accounts - or at least not as described here http://kb.sugarcrm.com/featured/an-i...y-in-sugarcrm/

Anyway, manually importing email is not an option for my scenario - so I thought I'd ask before trying another crm solution. And no, I'm not that interested in creating cases from email - that does automatically import email, but it's klugey and pollutes the email's subject.

Thanks for your help!
--Justin

[jbr]

I think you're describing how to *manually* import/archive inbound email into the db. And yep, manual imports work and aren't difficult, but they're also not my goal

My goal is to configure the automatic import of inbound email - How should this be configured in SugarCRM Community Edition 6?

If you believe this is supported in the CE version, please reply with some actionable guidance OR with links to relevant documentation.

Thanks for your help with this!
--Justin

Just create an email account and then poll that mailbox, associate the emails to email adresses found and the relevant objects and archive the email in sugar. Not sure why you need this but this is a piece of cake to realize if you understand sugar.

christian.

[dmetelski]

Hi Justin,

I have been looking at this also. The CE version will not allow you to assign a "group" of users to have incoming e-mail disseminated. I believe only the Pro and Ent versions allow you to assign teams/roles to a inbound group folder. In CE all of the incoming group e-mails are assigned to administrator. If someone can tell me different please chime in. Individual e-mails should work fine.

Now to answer your specific question.
To get the automatic polling of inbound e-mail you need to go to Admin->Schedulers.
There you will find a list of tasks that are triggered by cron.php that you will need to setup on your web server.
The task you are looking for is Check Inbound Email Accounts. The settings should be fine but if you want to modify the time interval for polling just click on the Check Inbound Email Accounts task.
Now in order for the automation to be complete, you also need to setup a cron job to run on your webserver to trigger the time to run cron.php. Cron.php will then run the scheduler tasks such as Check Inbound Email Accounts.
The commands that will work for different web server setups are listed below the list of tasks on the Scheduler page that you will need to use. I actually used all 3 to figure out which one RackSpace would take. The curl one worked for me.
Once the cron command is set on the web server it triggers the scheduled tasks to see what to run. When it is working the log below each task when clicked will show eitehr a failure or success.

Hope this helps.
Deon

[midijay]

dmetelski, thanks a million for your post, couldn't find this anywhere in the sugar documentation.

curl worked for me to on plesk

it's only early days but it seems to only auto-import emails that are unread, do you find this to be true also?

if so i guess i will just have to remember to mark important emails as unread in gmail after i read them.

anyway thanks again, have been pulling my hair out for days and this finally fixed it

[pjn]

Hi, I found the import only imports unread email too.

The old pop3 importer worked better. Have you found a way to import all emails?

Thanks,


pjn

[wer_ru]

Hi, I found the import only imports unread email too.

The old pop3 importer worked better. Have you found a way to import all emails?
n

to enable pop3 you must adding the following line to the config_override.php file located in your SugarCRM main folder:
$sugar_config['allow_pop_inbound'] = true;

I found one more bug for imap importer
1. Then import is ended letter mar us read in external box (gmail for examle). Then i'm using pop3 all is ok
2. I don't understand WHY personal mail account haven't import feature???? only group mail have it. WHY?

[wojt]

Hi Deon,

could please advise me what command should be modified in the cron.php file?

Hi Justin,

I have been looking at this also. The CE version will not allow you to assign a "group" of users to have incoming e-mail disseminated. I believe only the Pro and Ent versions allow you to assign teams/roles to a inbound group folder. In CE all of the incoming group e-mails are assigned to administrator. If someone can tell me different please chime in. Individual e-mails should work fine.

Now to answer your specific question.
To get the automatic polling of inbound e-mail you need to go to Admin->Schedulers.
There you will find a list of tasks that are triggered by cron.php that you will need to setup on your web server.
The task you are looking for is Check Inbound Email Accounts. The settings should be fine but if you want to modify the time interval for polling just click on the Check Inbound Email Accounts task.
Now in order for the automation to be complete, you also need to setup a cron job to run on your webserver to trigger the time to run cron.php. Cron.php will then run the scheduler tasks such as Check Inbound Email Accounts.
The commands that will work for different web server setups are listed below the list of tasks on the Scheduler page that you will need to use. I actually used all 3 to figure out which one RackSpace would take. The curl one worked for me.
Once the cron command is set on the web server it triggers the scheduled tasks to see what to run. When it is working the log below each task when clicked will show eitehr a failure or success.

Hope this helps.
Deon

[wojt]

could you advise me how to modify the cron.php file?