AVAYA Integration with Sugar

[davidhodgson1980]

Hi,

We have moved to new premises and installed an Avaya phone system with Avaya phone manager. There are TAPI drivers for Outlook and other CRM software such as Goldmine available. I would like to know if there is any way to integrate with Sugar so that I can click a number in the software to make a call.

Any help would be appreciated.

Thanks

[amitshah]

Im also looking for Avaya call center agent status on my dashlets. Is any one worked on this integration? Do we need to integrated ODBC for same?

Any help would be highly appreciable.

Thanks.

[RickM]

I might as well jump in here too. We're looking for Cisco Call Manager (or CME) integration ideas.

[deepakvishwakarma]

Hi,

We have moved to new premises and installed an Avaya phone system with Avaya phone manager. There are TAPI drivers for Outlook and other CRM software such as Goldmine available. I would like to know if there is any way to integrate with Sugar so that I can click a number in the software to make a call.

Any help would be appreciated.

Thanks

Hello dear ,
please let me know if your problem is now resolved , my skype id is deepakvishwakarma79

this is my doubt
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It is possible integration between Avaya PBX with 3rd Party TAPI and a Web CRM (in this case SUGAR CRM - PHP/MySQL environment ) and, if so, how can we implement it.
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[nileema]

Hi,

We have moved to new premises and installed an Avaya phone system with Avaya phone manager. There are TAPI drivers for Outlook and other CRM software such as Goldmine available. I would like to know if there is any way to integrate with Sugar so that I can click a number in the software to make a call.

Any help would be appreciated.

Thanks

Hello All,

I am also looking for same solution - Integration with Avaya phone system

If anyone has done this great thing please guide on same.