Backup failure

[didikopp]

Dear forum members

Since the update to 6.2.0 the backup-functionality in my Sugar system doesn't work anymore. It accepts the indicated backup folder (which has write permissions for everybody) and filename, the file (a .zip file) is created, but then the backup process fails with the following error:

Fatal error: Uncaught exception 'UnexpectedValueException' with message 'RecursiveDirectoryIterator::__construct(/var/www/sugarcrm/modules/Contacts/views) [<a href='function.RecursiveDirectoryIterator---construct'>function.RecursiveDirectoryIterator---construct</a>]: failed to open dir: Too many open files' in /var/www/sugarcrm/include/utils/php_zip_utils.php:102 Stack trace: #0 [internal function]: RecursiveDirectoryIterator->__construct('/var/www/sugarc...') #1 /var/www/sugarcrm/include/utils/php_zip_utils.php(102): RecursiveDirectoryIterator->getChildren() #2 /var/www/sugarcrm/modules/Administration/views/view.backups.php(125): zip_dir('.', '/home/administr...') #3 /var/www/sugarcrm/include/MVC/View/SugarView.php(127): ViewBackups->display() #4 /var/www/sugarcrm/include/MVC/Controller/SugarController.php(293): SugarView->process() #5 /var/www/sugarcrm/include/MVC/Controller/SugarController.php(274): SugarController->processView() #6 /var/www/sugarcrm/include/MVC/SugarApplication.php(85): SugarController->execute() #7 / in /var/www/sugarcrm/include/utils/php_zip_utils.php on line 102

My System:
SugarCommunityEdition Version 6.2.0 (Build 6354)
MySQL Version: 5.0.51a
PHP Version 5.2.4-2ubuntu5.17
Linux 2.6.24-29

Steps to reproduce:
Under Administration/System click on "Sicherungskopien"
In field "Verzeichnis" enter ~/sugar-backups
In field "filename" enter "backup.zip"
-> Einstellungen bestätigt. Klicken Sie auf Backup um zu sichern.
Click on "Backup"
-> Error listed above

Your help would be appreciated very much.

Dietmar Kopp

[kuske]

In 6.2.0 the zip library has been changed.
IN 6.1.x the old pclzip.lib had been used, in 6.2 the ZipArchive class is used.
Unfortunately this ZipArchive class is not able to add a whole SugarCRM installation in one file

[didikopp]

Dear kuske

Thank you very much for your reply. Do you think that simply replacing the mentioned lib by an older version will solve the problem, or do we have to wait for a Sugar update?

Many Greetings

Dietmar Kopp

[kuske]

I'm yet testing

[kuske]

Just change the second code line in /include/utils/zip_utils.php from

 if(!defined('sugarEntry') || !sugarEntry) die('Not A Valid Entry Point');
if(class_exists("ZipArchive")) {
    require_once 'include/utils/php_zip_utils.php';
    return;
} else { 
  

to

 if(!defined('sugarEntry') || !sugarEntry) die('Not A Valid Entry Point');
if(0 && class_exists("ZipArchive")) {
    require_once 'include/utils/php_zip_utils.php';
    return;
} else { 
  

[didikopp]

Dear Harald

Thank you very much for your quick and powerfull help.

This does the trick.

Many Greetings

Dietmar Kopp