Being redirected to Login screen repeatedly!

[robear]

Is anyone else experiencing an issue of being repeatedly redirected to the Login screen while navigating between screens like Accounts, Contacts...even Admin & studio?

Does any one know why sugarCRM behaves this way?

Is there a fix for this issue?

This is very annoying and occurs on at 2 least other Web Hosted installs.

robear

[lpaumier]

Could be a problem with browser and cookies. try to empty cache of your browser and delete cookies, or even try with another browser...it is the way you must investigate because i don't think it's a sugarcrm problem.

[robear]

Same issue across several browsers (Firefox, Safari, IE...), and browser cache is always disabled (set to 0).

Also worth noting, this behavior was not present in v520k and only became present after the upgrade to v520j.

Thank you for the effort.

robear

[sapmin]

Do you have any installs that work ok? You mention 'at least two other' installs. Are the two web installs on the same server?

If you haven't already, I'd look into settings / versions of PHP, especially if you have any that are ok.

[Angel]

This sounds like a problem with your sessions. Either the timeout value for sessions within PHP has been set too low or PHP is having a problem accessing the session.save_path setting to manipulate the session files.

[robear]

This sounds like a problem with your sessions. Either the timeout value for sessions within PHP has been set too low or PHP is having a problem accessing the session.save_path setting to manipulate the session files.

Hi Angel

Pleasant surprise, as this is occurring on the site with UDFs.

Are the time out values for sessions in the PHP.ini (on the web host)?

Is the save_session path setting part of some sugar config file or also PHP.ini?

Where should I be looking for these session settings?

Rene
winnipeg

[Angel]

Ha...pleasant surprise. I didn't recognize you.

Try this..

Create a PHP file and put the following code in it:

<?php

phpinfo();

?>

Save that file on the web server and then pull it up in the browser. That'll spit out all the PHP settings. You'll want to look at the session.gc_maxlifetime and session.save_path settings.

Ironic that you mention this because when I was working with the UDF stuff via PHPMyadmin, I noticed the same behavior there too. It just started within the last day or two because it wasn't happening before.

[robear]

Hi Angel

Attached are phpinfo for both the hosted (with issue) and localhost (no issue) for comparison:







rene/robear

[robear]

Issue resolved!

Special thanks to Angel Magana for identifying the specific session setting which ultimately led to the solution.

The web host had an .htaccess file with a session_save_path that was different from the phpinfo setting. Once the .htaccess file was changed the issue disappeared.

The session_maxliftime setting was also doubled to 2880.

Thanks to all for your efforts.

robear