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Thread: Blank page / Error Administration module

  1. #1
    kurt.maderal is offline Senior Member
    Join Date
    Jun 2009
    Posts
    66

    Unhappy Blank page / Error Administration module

    Hi,

    SugarCRM 5.2.0e
    PHP 5.2.6
    MySQL 5.1.34

    My sugar throws a blank page after clicking Admin link that redirects to

    /index.php?module=Administration&action=index

    What could be the possible errors?

    Before the blank page occurred, my disk space was already full then I free up some
    space about 1.8G, after that I got back to Admin and refresh the page. It's now a blank
    page that says http 500 error... All other modules are working fine except Administration

    cache, modules, custom, config.php folder/file are all writable w/ 766 permission.

    Could it be that that cache for Administration is gone? and there's no way of fixing it?

    Any help is much appreciated.

    Thanks in advance..
    Last edited by kurt.maderal; 2009-08-25 at 12:05 PM. Reason: additional info: mysql version

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
    Join Date
    Aug 2006
    Location
    UK
    Posts
    2,379

    Default Re: Blank page / Error Administration module

    Try this:

    url to sugarcrm/index.php?module=Administration&action=Upgrade

    then Repair the database

  3. #3
    kurt.maderal is offline Senior Member
    Join Date
    Jun 2009
    Posts
    66

    Unhappy Re: Blank page / Error Administration module

    Hi,

    It doesn't work also.

    I tried all possible url for Administration but failed..


  4. #4
    kurt.maderal is offline Senior Member
    Join Date
    Jun 2009
    Posts
    66

    Talking Re: Blank page / Error Administration module

    Hi,

    I just got a fix..

    The error was due to cache/modules/Administration/language/en_us.lang.php

    The language file doesn't have a complete declaration. Missing entry is marked in RED

    e.g.

    'LBL_REPAIR_SEED_USERS_DESC' => 'Quickly enable or disable seed users populated during demo installation.',
    );
    ?>


    (You must be logged as admin)

    => Save the changes
    => Enter the url directly: http://sugartest.com/SugarCRM/index....action=Upgrade
    => Select the first entry in the drop down (select it even if it is blank since it is equal to All Modules)
    => Click the below it (even if it has no label)
    => Once done, click the Admin link on the top right section of your SugarCRM screen

    That should fix the blank screen.

    My analysis (if I'm correct) is that when the time my disk space got zero and I rebuild all the modules, rebuilding did not complete so some files in the cache were corrupted (unluckily a corrupted cache en_us.lang.php for Administration).

    Thanks for all the help.

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