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Thread: blank page when trying to connect to site

  1. #1
    gil shinar is offline Senior Member
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    Default blank page when trying to connect to site

    Hi all,

    I'm trying to upgrade our sugarCRM from 4.5.1. to 5.X. In order to do that, I'm trying to move our sugarCRM stuff from our server to my laptop. I've installed apache2, php5 and mysql. Brought all sugar directory under my /var/www folder and dumped/restored the MYSQL data. When I try to connect to http://localhost, I get the "It works!" message. When I move the index.html to the sugarCRM home folder (sugarsuite) and type http://localhost/sugarsuite/index.html, I get the "It works!". When I delete the index.html file from the sugarsuite folder and run either http://localhost/sugarsuite or http://localhost/sugarsuite/index.php, I get a blank page.
    I have tried to edit the config.php and php.ini in any possible way with no success.
    I have chown -R www-data:www-data /var/www/sugarsuite and chmod -R 755 /var/www/sugarsuite but still nothing.
    The worst thing is that I cannot find any log messages, not in the sugarcrm log file, not in the apache eror log file. The only message I can find is in the apache access log but it does not seen as problematic message.

    Can any of you assist please?

    Thanks

    Gil

  2. #2
    mapm's Avatar
    mapm is offline Sugar Community Member
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    Default Re: blank page when trying to connect to site

    Try to enable PHP error messages in php.ini, something like:
    error_reporting = E_ALL

    Other thing you can try is to make just a new installation of sugarcrm and see if it works
    --
    Mário Pereira Martins

    Javali - Administração e Desenvolvimento de Sistemas Informáticos, Lda.
    Madan Parque Edifício VI Campus da FCT/UNL
    Quinta da Torre 2829-516 Caparica Portugal
    Phone: +351 212949666 Fax: +351 212948313
    http://www.javali.pt

  3. #3
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: blank page when trying to connect to site

    What versions of php and mysql are running on your laptop?

  4. #4
    gil shinar is offline Senior Member
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    Default Re: blank page when trying to connect to site

    Quote Originally Posted by mapm View Post
    Try to enable PHP error messages in php.ini, something like:
    error_reporting = E_ALL

    Other thing you can try is to make just a new installation of sugarcrm and see if it works
    Done that already.

    Thanks

  5. #5
    gil shinar is offline Senior Member
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    Default Re: blank page when trying to connect to site

    Quote Originally Posted by salesagility View Post
    What versions of php and mysql are running on your laptop?
    mysql Ver 14.12 Distrib 5.0.75, for debian-linux-gnu (i486) using readline 5.2

    PHP Version 5.2.6-3ubuntu4.5

    I have additional info. I have added a print line to the index.php file and now I get an error after the line I wrote in the print function. It looks like that:
    In index.php file
    Warning: ini_set() [ref.outcontrol]: Cannot change zlib.output_compression - headers already sent in /var/www/sugarsuite/include/utils.php on line 2971

    I have tried to read about the zlib issue but nothing helped.

    Thanks
    Last edited by gil shinar; 2010-02-15 at 03:23 PM.

  6. #6
    mapm's Avatar
    mapm is offline Sugar Community Member
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    Default Re: blank page when trying to connect to site

    try to change the zlib.output option in you php.ini
    Maybe you don't have that feature enabled
    --
    Mário Pereira Martins

    Javali - Administração e Desenvolvimento de Sistemas Informáticos, Lda.
    Madan Parque Edifício VI Campus da FCT/UNL
    Quinta da Torre 2829-516 Caparica Portugal
    Phone: +351 212949666 Fax: +351 212948313
    http://www.javali.pt

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