Blank screen after login

[furibe]

Hi:

Please help me with this issue. After I login into my SugarCRM 4.5.1 I received a blank page with anything. I was working verywell but something happened.

This is a source code for that blank page, just if someboy see something wrong, maybe some file corrupted?:

<script type="text/javascript" src="include/javascript/cookie.js?s=4.5.1&c="></script><link rel="stylesheet" type="text/css" media="all" href="themes/Sugar/calendar-win2k-cold-1.css?s=4.5.1&c="><script>jscal_today = 1266938823000; if(typeof app_strings == "undefined") app_strings = new Array();</script><script type="text/javascript" src="jscalendar/calendar.js?s=4.5.1&c="></script><script type="text/javascript" src="jscalendar/lang/calendar-en.js?s=4.5.1&c="></script><script type="text/javascript" src="jscalendar/calendar-setup_3.js?s=4.5.1&c="></script><script src="include/javascript/yui/YAHOO.js?s=4.5.1&c="></script><script src="include/javascript/yui/log.js?s=4.5.1&c="></script><script src="include/javascript/yui/dom.js?s=4.5.1&c="></script><script src="include/javascript/yui/event.js?s=4.5.1&c="></script><script src="include/javascript/yui/animation.js?s=4.5.1&c="></script><script src="include/javascript/yui/connection.js?s=4.5.1&c="></script><script src="include/javascript/yui/dragdrop.js?s=4.5.1&c="></script><script src="include/javascript/yui/container.js?s=4.5.1&c="></script><script src="include/javascript/yui/ygDDList.js?s=4.5.1&c="></script><script type="text/javascript" src="include/javascript/sugar_3.js?s=4.5.1&c="></script><script type="text/javascript">
var time_reg_format = '([0-9]{1,2})[0-9]{1,2})([ap]m)';
var date_reg_format = '([0-9]{4})-([0-9]{1,2})-([0-9]{1,2})';
var date_reg_positions = {'Y': 1,'m': 2,'d': 3};
var time_separator = ':';
var cal_date_format = '%Y-%m-%d';
var time_offset = -0;
</script><script type="text/javascript" src="cache/jsLanguage/en_us.js?s=4.5.1&c=&j=2"></script><script type="text/javascript" src="cache/jsLanguage/Users/en_us.js?s=4.5.1&c=&j=2"></script>

[andopes]

Take a look at the tail of error log of your web server.
I believe you are facing a memory limit overflow. Probably you would need to increase the memory_limit at your php.ini and restart your web server.

Regards

[furibe]

Thanks andopes for your soon reply.
I already put a php.ini file to increse the limit_memory, here the code:

; USER MODIFIED PARAMETERS FOLLOW

register_globals = Off
upload_max_filesize = 128M
post_max_size = 128M
memory_limit = 128M
ConnectionTimeout = 3000
RequestTimeout = 6000
max_execution_time = 3000
max_input_time = 3000

But the new error is idsplayed when I run index.php before login, here teh message:


Parse error: syntax error, unexpected $end in /hermes/bosweb/web109/b1095/ipw.mplcomco/public_html/crm/include/utils/user_utils.php(90) : eval()'d code on line 1

Warning: ini_set() [ref.outcontrol]: Cannot change zlib.output_compression - headers already sent in /hermes/bosweb/web109/b1095/ipw.mplcomco/public_html/crm/include/utils.php on line 2903

Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /hermes/bosweb/web109/b1095/ipw.mplcomco/public_html/crm/include/utils/user_utils.php(90) : eval()'d code:1) in /hermes/bosweb/web109/b1095/ipw.mplcomco/public_html/crm/index.php on line 178

Warning: Cannot modify header information - headers already sent by (output started at /hermes/bosweb/web109/b1095/ipw.mplcomco/public_html/crm/include/utils/user_utils.php(90) : eval()'d code:1) in /hermes/bosweb/web109/b1095/ipw.mplcomco/public_html/crm/include/utils.php on line 2048

Fatal error: Call to undefined function authUserStatus() in /hermes/bosweb/web109/b1095/ipw.mplcomco/public_html/crm/include/utils.php on line 2739

[andopes]

I think it is a kind of incompatibility between your php and SugarCRM.
Let us know the version of your php and SugarCRM.

Best regards

[furibe]

SugarCRM Version: 4.5.1

Platform Type
Debian

MySQL Version
5.0.45

Perl Version
5.8.8

PHP Version
5.2.12

Last time, when the CRM was OK I had PHP4, could be possible this is the error, now I move to PHP5?

[andopes]

Definitely!

As can be seen here.
This PHP version is not supported by your SugarCRM version.
You need to downgrade your PHP to 4 then upgrade to 5.0.0.
After that you can upgrade your PHP to 5.2.5
With PHP 5.2.5 you can upgrade your SugarCRM to 5.5.0 and then upgrade PHP up to 5.2.11.

But if you can not upgrade your SugarCRM, or don´t want to, so you must downgrade your PHP to 4.4

Cheers

[furibe]

Thanks a lot! I back to PHP4 and SugarCRM works again.

I will follow your recomendation to upgrade.I tried in the past using the wizard, but when the file finished to upload, Sugar redirect me to the home page and It didn´t let met continue. I will try again.

Is something happened, can I cotinue this those in this thread?

Thanks again.

[andopes]

Thanks a lot! I back to PHP4 and SugarCRM works again.

I will follow your recomendation to upgrade.I tried in the past using the wizard, but when the file finished to upload, Sugar redirect me to the home page and It didn´t let met continue. I will try again.

Is something happened, can I cotinue this those in this thread?

Thanks again.

Definitely yes!
Make sure your php is configured to support "post max size" and "upload max size" greater than 10M.
Also make sure the cache/upload folder is writable.

Cheers

[furibe]

I will try to use the wizard upgrade but somtimes I received this message, and it soesn´t let me continue:

The server encountered an unexpected condition which prevented it from fulfilling the request.
The script had an error or it did not produce any output. If there was an error, you should be able to see it in the error log.

There some php variable to increse in order to solve this error, I beleive is due to some queries to tha MySQL databse.

[garciasanchezdaniel]

Hello!!
I need update sugarcrm because our server has php 5.x and our sugar version is 4.2.1d, and I can't downgrade php version.
I have read in internet that I need update until 6 version at least, and in some steps.
So, firstly, I downloaded sugar in order to test the upgrade in local, but I'm having problems because when I try to install the package 4.2.1d to 4.5.1l sugar doesn't make nothing.
I'd like listen your suggestions.
Thanks
Daniel