Blank Screens with 5.0.0a?

[tcornett]

I am not sure exactly how to search for this error but I am trying to help one of my users through an issue of 'blank screens'. He is using IE7 on a Windows XP machine to access our SugarCRM installation, which is installed on FreeBSD with PHP5 and Apache 2.2.x.

MULTIPLE times, he has reported that after using SugarCRM for a period of time, he will be navigating to another page and then he will just get a blank screen or an ERROR 500 through his browser. I have been on the site at the exact same time and I have experienced NONE of what he is describing. The site continuing to operate in all of its glorious nature. He also states that the problem continues when he tries to access other pages like the index page and the login page. Other public sites still available for him but the SugarCRM pages end up as 500 errors. The problem remedies itself after a period of time by waiting it out or closing down the browser.

After checking the error log on Apache, I noticed the following error at the time he reported the error. The IP address matches the reporting users. It is listed below:

[Wed Feb 13 16:05:16 2008] [error] [client XXX.XXX.XXX.XXX] File does not exist: [PATH TO SUGARCRM]/sugarcrm/pointer;, referer: http://[URLTO SUGARCRM]/index.php?module=ModuleBuilder&action=index&type=s tudio

My guess is that it is a CACHE problem with IE7 but he is convinced it is something else. Does anyone have any ideas about what is going on?

Thanks for your time and help.

[JVWay]

Two things:

Make sure the user isn't using the back button on the browser that can mess things up. Use the last viewed to get back and forth quickly.

Also, IE7 really sucks with Sugar. There are pop-up that won't search and sometimes I've noticed text boxes that don't have an outline.

I have people using Firefox with no issues. It doesn't seem to have nearly the cache issues as IE7. We use IE7 here for an application that doesn't run in other browsers and the logic that FF works better for Sugar sits fine with them.

If FF isn't an option for you then I would have IE dump it's cache on a regular basis. The app I just spoke of really clutters the cache so we dump it all the time. Helps for a while.

JW

[tcornett]

My user has reported that a firmware upgrade to the router he was on seems to have fixed the issue of the blank screens. He is continuing to use IE7 without problems now.

Not sure how to explain that but I appreciate the post and help.

Thanks.