Bounced email campains 5.2.0d CE

[argnom]

Hello,

I looked through the forums and a lot of people seem to have issues with the bounced email management in Sugar CE. There are some fixes listed, but nothing seems to work for version 5.2.0d.

Has anybody out there have any luck with this feature or is it still "broken"?

Thanks!

[kuske]

There is a bug in inboundemail.php, you must fix it, so bounced emails should run again.

See http://www.sugarcrm.com/forums/showthread.php?t=45286 for details.

[argnom]

Thanks kuske, I'll give it a try a little later today and post the results.

[argnom]

No luck. I'll post the results on the main thread.

Thanks for taking the time to answer my post.

[argnom]

I looked carefully at the post mentionned and it does not seem to relate to the issue I am experiencing since I am using POP mailboxes and not IMAP.

I changed the log settings to debug to see what is happening and I got this strange entry:

Thu Apr 30 15:00:03 2009 [21217][1][INFO] *** INBOUNDEMAIL: opening socket connection
Thu Apr 30 15:00:03 2009 [21217][1][INFO] *** INBOUNDEMAIL: got socket connection [ +OK Microsoft Windows POP3 Service Version 1.0 <1252372781@AELFILES01> ready. ]
Thu Apr 30 15:00:03 2009 [21217][1][INFO] *** INBOUNDEMAIL: pop3_sendCommand() SEND [ USER news@help-online.ca ]
Thu Apr 30 15:00:03 2009 [21217][1][INFO] *** INBOUNDEMAIL: pop3_sendCommand() RECEIVE [ +OK ]
Thu Apr 30 15:00:03 2009 [21217][1][INFO] *** INBOUNDEMAIL: pop3_sendCommand() SEND [ PASS *removed* ]
Thu Apr 30 15:00:03 2009 [21217][1][INFO] *** INBOUNDEMAIL: pop3_sendCommand() RECEIVE [ -ERR Logon Failure ]
Thu Apr 30 15:00:03 2009 [21217][1][INFO] *** INBOUNDEMAIL: pop3_sendCommand() SEND [ UIDL ]

Now, the odd thing is that the user/pass mentionned in the log is correct. I tried to telnet into the server on port 110 with the same credentials and all is good.

I did notice that the POP server I use (the one that comes with M$ 2k3 server) does not allow two connections on the same account at the same time. Is it possible that Sugar is opening multiple connections to the incoming mail server? If anybody knows a way to prevent this, I would be more than glad to hear it.

Thanks!

[kuske]

A very simple issue.
I suppose you have some specialchars in your password which are translated in a wrong way.
Just try a new pop3 password with only letters, numbers and perhaps .-+* but no chars which have special meanings in html.

[argnom]

I should have been more precise, the password contains only letters and numbers, I edited the password in the exerpt from the log file.

[kuske]

The pop3 dialog seems to be totally ok.
Is it correct that the userid is the email-address?

[argnom]

Yes, it is normal. This particular server hosts 2 domain names and requires the full email address as a username.