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Thread: Bug ID missing in email notification?

  1. #1
    dpeters is offline Junior Member
    Join Date
    Aug 2007
    Posts
    1

    Default Bug ID missing in email notification?

    I have just installed and setup Open SugarCRM Version 4.5.1e (Build 1049). All users should receive email notifications when a new item is assigned to them. I can assign a bug to a user and the email notification is sent. The problem is the bug ID: is blank. Is there a setting that I am missing. Here is an example email.

    Administrator has assigned a Ticket to Staff User.

    Bug Number:
    Subject: New BUG
    Type:
    Priority: Urgent
    Status: Assigned
    Resolution:
    Release:
    Description: A NEW BUG
    Work Log:

    Thanks,
    Derek

  2. #2
    dabis is offline Junior Member
    Join Date
    Aug 2007
    Posts
    3

    Default Re: Bug ID missing in email notification?

    I have the same problem; however, when a subsequent assignment is made, the notificaiton for it does show the bug number. It is almost like the bug number has not been saved prior to sending the first notification. A notification initiated from a workflow process does not show the bug number either. Strange thing is that it WAS working a few days ago... 4.5.1d

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