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Thread: In Bug Tracker module, "Found in Release" and "Fixed in Release" are showing Array

  1. #1
    jbutton is offline Member
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    Default In Bug Tracker module, "Found in Release" and "Fixed in Release" are showing Array

    Our Bug Tracker module shows only "Array" for the two release pull downs on the details and edit pages. There are multiple releases listed in the admin releases module. These releases did work properly in the original 6.0.0 install. The problem appears to have started after the upgrade to 6.1.0 and continues to be a problem after upgrading to 6.1.1.

    Have tried clearing the cache (module/Bugs and smarty/templates_c).

    SugarCRM is running on Apache on Linux and MySQL.

    Suggestions on where else to look for a resolution?

  2. #2
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: In Bug Tracker module, "Found in Release" and "Fixed in Release" are showing Arra

    The only way I can see this happening is if you somehow changed these fields into multiselect enums. That would cuase what you are seeing.

    If you didnt then post your editviewdefs.php and detailviewdefs.php from either

    custom/modules/Bugs/metadata

    or if not there then

    modules/Bugs/metadata
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  3. #3
    jbutton is offline Member
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    Default Re: In Bug Tracker module, "Found in Release" and "Fixed in Release" are showing Arra

    I have not intentionally changed either of these files but certainly some extension may have created a problem.

    Attached are the files. Only editview exists in the custom folder.

    Thank you for the help!
    Attached Files Attached Files

  4. #4
    jbutton is offline Member
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    Default Re: In Bug Tracker module, "Found in Release" and "Fixed in Release" are showing Arra

    Bump. Any ideas?

  5. #5
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: In Bug Tracker module, "Found in Release" and "Fixed in Release" are showing Arra

    There is nothing weird inside such scripts.

    Please provide zip archive containing cache/modules/Bugs/ and custom/modules/Bugs/

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
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  6. #6
    jbutton is offline Member
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    Default Re: In Bug Tracker module, "Found in Release" and "Fixed in Release" are showing Arra

    Requested files attached.
    Attached Files Attached Files

  7. #7
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: In Bug Tracker module, "Found in Release" and "Fixed in Release" are showing Arra

    Both dropdowns are loaded based on function instead, the function is Bug->getReleaseDropDown.
    In order to identify the issue you have to:

    Go to Admin -> System Settings
    Update Log Level to Debug.
    Try again opening Bugs EditView
    You will see again the buggy dropdowns.
    Open sugarcrm.log and look for: "get_releases: result is "
    Copy the piece of log from this string and the last "row name is"
    Attach it to your next post.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  8. #8
    jbutton is offline Member
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    Default Re: In Bug Tracker module, "Found in Release" and "Fixed in Release" are showing Arra

    log results attached. The release rows included below are the two that are in the system currently.

    Tue Feb 8 12:59:11 2011 [15281][952ffc2b-00ce-275b-dc53-4cb8c7d968c4][DEBUG] get_releases: result is mysqli_result::__set_state(array(
    'current_field' => NULL,
    'field_count' => NULL,
    'lengths' => NULL,
    'num_rows' => NULL,
    'type' => NULL,
    ))
    Tue Feb 8 12:59:11 2011 [15281][952ffc2b-00ce-275b-dc53-4cb8c7d968c4][DEBUG] row id is:d0149581-a8fd-28a6-3bc3-4d09778729e0
    Tue Feb 8 12:59:11 2011 [15281][952ffc2b-00ce-275b-dc53-4cb8c7d968c4][DEBUG] row name is:LBE v.01
    Tue Feb 8 12:59:11 2011 [15281][952ffc2b-00ce-275b-dc53-4cb8c7d968c4][DEBUG] row id is:d3ba1a80-181b-6b88-8684-4d0977302570
    Tue Feb 8 12:59:11 2011 [15281][952ffc2b-00ce-275b-dc53-4cb8c7d968c4][DEBUG] row name is:Submission Eng v.01

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