CACHE folder and file permission problems

**vstokesjr** · 2010-01-16, 01:19 PM

Sugar CRM: 5.5.0 CE
Platform: Linux/Apache (hosted)

We are having a problem with Sugar CRM files created in the CACHE folder. Files are created with the permission set to 660 and not 644 and folder/directories are created with the permissions as 2771 and not 755.. Incorrect permissions causes dynamic content to not be displayed to the user.

Example of the problem:
A user navigates to Marketing->Campaign->(the campaign)->View Status
...and the pretty graph is not displayed. That's because the temporary user file in cache/xml folder has the permission set to 660 and not 644.

As a band-aid fix, I have a cron job running every five minutes to correct permissions on files and folders in the SugarCRM/cache folder.

I have been working with my hoster (SiteGround) and they claim it's a setting inside SugarCRM causing this problem and not them. I can't seem to find anything in SugarCRM that sets the permission of a new file or folder.

Any suggestions?

**ptemplin7** · 2010-01-16, 05:48 PM

Others may have a better idea but I would look at and make sure of the user being used to create the files. Is there some way that the web server is changing users for some reason with the dynamic content? i.e. is the file being created not owned by the apache or whatever your web server user is?

have you checked the various cache directories and made sure the user/group is the correct one an ALL directories? i.e. is it apache:apache (or whatever)?? So not only look for the type 664 but the group owner.

Otherwise this sound more like a Linux server issue not a sugar issue. Look into the code and find the function calls for this. Turn on your debugging and check the log at he point this happens, this may lead to the source of the problem.

Good luck,
Paris

**vstokesjr** · 2010-01-17, 12:02 PM

Upon further investigation this was found:

Code:

include/utils.php file :

'default_permissions' => array (
'dir_mode' => 02770,
'file_mode' => 0660,
'chown' => '',
'chgrp' => '',

Now why in the hell is SUGAR playing with the permissions!?!
This looks like a hack job to me.

If SUGAR is going to set directory and file permissions then this should be configured in the config.php file!