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Thread: Calls created using "Close and Create New" have no subject/name

  1. #1
    mcalagday is offline Junior Member
    Join Date
    Apr 2009
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    2

    Default Calls created using "Close and Create New" have no subject/name

    In SugarCRM CE 5.2.0c on SQL Server:

    Why is it that when I click on "Close and Create New" in a call, I cannot enter a subject? I'm sure that this is because the subject is supposed to be the call you just closed, but when I save the new call, it's saved with no name. I'm sure this is tied to my not being able to edit a call's subject once it's been saved.

    Is anyone else having this issue, or is it just me?

  2. #2
    sugarcane is offline Sugar Community Member
    Join Date
    Apr 2005
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    Chicago, IL
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    Default Re: Calls created using "Close and Create New" have no subject/name

    Do you have any roles or any plugins or customizations made to your instance for this module? Using the out of the box CE version, i do not experience this issue
    Intelestream has a great deal of experience hosting and customizing the SugarCRM application. Our company is made up by former employees of SugarCRM, and together we have over 50 years of experience working with the application. To learn more about us, please visit our website at www.intelestream.net or contact us directly at 800-391-4055 or by email at info@intelestream.net

  3. #3
    mcalagday is offline Junior Member
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    Apr 2009
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    2

    Default Re: Calls created using "Close and Create New" have no subject/name

    Thanks for the clue. I rolled back changes that were made to the ListView, EditView, and DetailView, and things are back to normal. I think someone got a little overzealous with their changes.

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