Calls not appearing in History

[jvida]

I recently added 3 more options in "call_status_dom" in the Dropdown Editor. The options were "No Answer", "Machine - No Message" and "Machine - Left Message" in hopes to try and make it easier on me to make notes about calls I've made. If "Held" or "Not Held" are selected, then the calls show up in History, but if I select any of my 3 added fields, the call does NOT show up in History. However, if I click the "View Summary" in History, then I can see all the calls. How do I make all the calls show up in History without having to click "View Summary"?

I'm using Sugar CE 5.2.0a by the way.

[andopes]

Hi jvida

Take a look at the files modules/Calls/metadata/subpanel/ForHistory.php and modules/Calls/metadata/subpanel/ForActivities.php
Inside these files there is a where clause which specify which call_status will be displayed in such subpanel.
You need to edit both subpanels through Studio. SugarCRM will automatically copy these files into custom folder, then you can add the new options into specified subpanels.

Cheers

[jvida]

Hi jvida

Take a look at the files modules/Calls/metadata/subpanel/ForHistory.php and modules/Calls/metadata/subpanel/ForActivities.php
Inside these files there is a where clause which specify which call_status will be displayed in such subpanel.
You need to edit both subpanels through Studio. SugarCRM will automatically copy these files into custom folder, then you can add the new options into specified subpanels.

Cheers

I found both files, as well as the clauses that specify call_status to be displayed. It shows this:

'where' => "(calls.status='Held' OR calls.status='Not Held')",

You lost me on the rest though. I couldn't find in Studio where to edit the subpanels "ForHistory" and "For Activities". Do I need to manually edit the php files? Sorry, but I'm brand new to Sugar. Thanks for any help you can give me.