Campaign Bounced emails not being tracked

[Ramblin]

I have SugarCRM CE 6.2.4 and have set up and tested the Campaign emails feature - it is wonderful!

I can send emails, and see how many were sent and how many were read, with tracking URLs which get captured and counted as click-throughs, and with opt-out Links which, if clicked, automatically set the "Opted Out" check box for that contact's email. I love it!

One slight glitch.

If an email gets bounced (say for an invalid or expired email), the bounce-handling email address I have set up does get the email bounce-back notice (good), but SugarCRM does not capture that bounce-back in its tracking, like it does the opt-out or tracking URL.

The Scheduler is operating.

Here is what I have found:

When I go to Admin -> Inbound Email -> <my email setup> -> Edit
I click on the Test Settings button and it comes back with a timeout error.
I re-enter the password, and click on Test Settings and it makes the connection.
I save the settings, click on Test Settings and it times out.

I can repeat this process as many times as I want.

It appears the system is not holding the proper password or something.

Anyone heard of this before?

[pbel]

Hi
I had the same issue. I notice that test emails and proper mailings are sent differently (which makes sense): the test email is sent directly. The proper mailing is sent via cron script.

In the testmailing I haven't seen what happens with bounced emails. I the proper mailing I see the receipient is going in to the cue (I use the german language files so not sure what the proper labels are in english).

I see in my inbox of the sender account the bounce message comming back.

The funny thing is that in the scheduler I see that the bounced email processing is running only once after I schedule it (even I schedule it to run every minute). If I copy the task it runs once again and stops.

But still. The address doesn't show up as bounced but in the section: rejected because of address or domain...