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Thread: Campaign emails not being received in outlook

  1. #1
    kimsfx is offline Junior Member
    Join Date
    Aug 2011
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    1

    Unhappy Campaign emails not being received in outlook

    version 6.1.0
    SugarCRM
    Outlook 2010, Windows 2010
    Updates turned on

    Campaign emails are no longer being received in outlook. These emails aren't being received at all, not even in a junk folder. I've checked via 'test' emails and 'scheduled' emails and neither are received. Mail does go to gmail and hotmail via these routes.

    Sending a simple email works, but the email always ends up in in the Junk folder.

    Started this issue in July, one month ago.

    Initially thought it was limited to Outlook 2010, but won't work for Outlook 2003 either.

    A test via a friend showed mail received thru pop3 worked but didn't work thru an exchange.

    Suggestions/explanations please. I'm wondering how many customers won't get my emails.

  2. #2
    rafael.q.g@hotmail.com's Avatar
    rafael.q.g@hotmail.com is offline Sugar Community Member
    Join Date
    Jun 2011
    Location
    Florianópolis - Brazil
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    782

    Default Re: Campaign emails not being received in outlook

    If the mails are leaving your mail server, it means it should not be an issue on sugar.
    Maybe your mail address/domain could have arrived in some black list (once you probably send it to many customers), then your mails could be filtered before arrive.
    Rafael Queiroz Gonçalves
    Advanced OMG UML Certified Professional
    Sun Certified Enterprise Architect for the Java Platform
    Sun Certified Programmer for the Java 2 Platform
    IBM Certified Advanced Application Developer - Lotus Notes and Domino
    IBM Certified Application Developer - IBM WebSphere Portlet Factory
    Computer Science Mastering / UFSC - PPGCC

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