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Thread: Campaign-like emails with user's "from" address?

  1. #1
    marclangston is offline Sugar Community Member
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    Default Campaign-like emails with user's "from" address?

    I user would like to send a templated email to groups of customers - and he wants the "from" field in the message to have his (the user's) email address. As far as I can tell, he could click on each contact and send an email individually, but that would be a lot of clicking if he wants to send out any number of emails. He could also check several contacts in the Contacts List view and choose to send an email, but they would all get the same email with the same information (no customization, I don't think) and they'd be able to see each other's email addresses in the "to" field.

    Alternatively, I could set up an email campaign using the desired template and the user could add various contacts to the target list to be sent en masse. However, his name wouldn't show up in the "from" field since it's coming from "the system".

    Is there a way to configure or customize something so that I can get the combination of personalized template email and more-or-less mass distribution with the specific user's address in the "from" field?

    Thanks.
    marc

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Campaign-like emails with user's "from" address?

    In order to send an email campaign you need to configure an inbound email and setup the sender name and email for the campaign. That way the campaign will be "sent" by a company instead.

    Regards
    André Lopes
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  3. #3
    marclangston is offline Sugar Community Member
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    Default Re: Campaign-like emails with user's "from" address?

    But what if I want each campaign email to look like it's come from that customer's sales rep (not just "the system") and look like it has only the recipient's address in the "to" field (even though the message went out to a bunch of people)?

    Is there a way to do that through either Campaigns or some trick in the Email module? I'm using CE 6.1.
    Thanks.
    marc

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Campaign-like emails with user's "from" address?

    Campaigns email send one email at once, that means the address in "to" field is a single one.
    Unfortunately the Campaign email send from a single email address configured on related Email Marketing (Inbound Email). But it can be customized in a non upgrade safe way, by editing modules/EmailMan/EmailMan.php, function sendEmail, in line

    $this->mailbox_from_addr=$this->current_mailbox->get_stored_options('from_addr','nobody@example.co m',null);

    You would need to load the from_addr value depending on current recipient.

    Best regards
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  5. #5
    marclangston is offline Sugar Community Member
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    Default Re: Campaign-like emails with user's "from" address?

    Thanks. I expected the answer would be some variation on "yes this is possible - with some customization".

    Your insight is appreciated as always.
    marc

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