Campaign stopped sending Emails in the middle

[salh]

Dear all,

I have started a campaign last night of about 6000 prospects, it ran Ok for about one our and suddenly stopped.
I checkked the mail log file and yes some problem occured with the mail server which was responding temporary fail, try again later. When I got in the office I checked and resolved the mailserver problem, changed the scheduler to run during the day, but nothing happens, I have 3600 email queued and even when I click on send queued emails, nothing happens.
All Emails in the queue are tagged in process and 1 send attempt.

Can someone please tell me what I need to do to recover from this lock-up.

Thanks,
Salh

[manoj]

Hi,

Please check out this 'how to' guide for email marketing. I will alos ask the architect for campaigns to take a look.

http://www.sugarcrm.com/forums/showthread.php?t=8830

Thanks
Manoj
__________________
Manoj
Product Management
SugarCRM Inc

[salh]

Thanks Manoj,

This is not my first campaign, It actually sent about 2400 emails fine, but if it wasn't for the .... mailserver, it would have finished sending in the morning.

Now I am trying to jump start the emailing again, but no luck !

Regards,
Salh

[agupta]

the lock is for 24 hours.

-Ajay

[agupta]

you can unloack the queued emails by running this query.

update emailman set in_queue=0

-Ajay

[salh]

Great Ajay !

It works again, I do thank you very much !

Regards,
Salh