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Thread: Campaign Wizard says system email is not configured

  1. #1
    EdgarAllenPoe is offline Member
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    Apr 2010
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    Default Campaign Wizard says system email is not configured

    After I start the Campaign Wizard and select a email campaign I get a dialog box that looks like this:


    I thought I had configured my system email accounts, but just to make sure I went to admin and then select inbound email. I get this:


    I donīt know what I am doing wrong, or what exactly Sugar needs to get rid of this error and function properly.

    Let me know if you need more info

    Thanks

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: Campaign Wizard says system email is not configured

    you need to goto admin>email settings and set up the email in and out correctly

    In particular you need to set up an inbound monitored account for bounce handling. campaigns will not run without it.

    You should also spend some time reading the manuals.

  3. #3
    EdgarAllenPoe is offline Member
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    Default Re: Campaign Wizard says system email is not configured

    I appreciate the advice. I have been reading and re-reading the manuals and any tutorial I can get my hands on, however I think that I do have my inbound monitored account for bounce handling set up correctly, as you can see from the second pic on my post. In fact this was the first thing I fixed, before coming to the forum for help.

    If the inbound monitored account for bounce handling is not set up correctly you will receive a separate waring message in red regarding this configuration when you start an email campaign. As you can see from my first pic, that error no longer appears. I am assuming that means I set up that part correctly.

    Iīll go back to the manuals again and walk through the system email setup again, but either I keep doing the same thing wrong again and again, or something is awry.

    Any other help or suggestions would be appreciated.

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