Campaigns - Supressed By Address or Domain

[enhanceacolour]

We have begun to create email marketing campaigns through sugarCRM, however after sending out the email blast over night many of our current customers, whome we email on a regular basis are not receiving the emails and are being landed into the Suppressed by address or Domain list on the status page. I create target lists per Salesperson using there email address so the blasts are being sent to the salespersons clients - so its not as if the email address it is coming from is unknown. Any help or explanation is greatly appreciated!

[sugarcane]

Hello,

what are the system outbound email settings? Are they using the same mail server as your normal emails?

An email address can also be suppressed if any of the leads/contacts have the 'Email Opt Out' checkbox checked off (this is also usually auto checked if they opted out of a previous campaign). The system will also suppress any email addresses if the same email address is listed more than once (ie: if there are duplicates in the system, and both are pulled into the campaign, it will send out the campaign email to the fist one, and suppress all others to prevent the same email address from receiving multiple copies).

[jrahmaan]

We have a similar problem where recipients are suppressed from email sends for no apparent reason. Our email settings are correct (we have conducted 5+ campaign sends per week for the last 2 months and 1 per month before that) and the users are all signed up for the email they are not receiving. They have opted out of other separate campaigns but are still opted in on the problem one. We have ensured all users are assigned to the correct team and are not duplicated within the target list. We have even tried creating empty suppression lists to fool the system into thinking no-one should be suppressed but it hasn't worked. Any advice or help regarding the black box of suppression would be welcome - where are the detailed rules for suppressing email addresses displayed or otherwise publicised?

[boward1957]

We have a similar problem where recipients are suppressed from email sends for no apparent reason. Our email settings are correct (we have conducted 5+ campaign sends per week for the last 2 months and 1 per month before that) and the users are all signed up for the email they are not receiving. They have opted out of other separate campaigns but are still opted in on the problem one. We have ensured all users are assigned to the correct team and are not duplicated within the target list. We have even tried creating empty suppression lists to fool the system into thinking no-one should be suppressed but it hasn't worked. Any advice or help regarding the black box of suppression would be welcome - where are the detailed rules for suppressing email addresses displayed or otherwise publicised?

I see many questions asked on this forum which are never really answered. I think there are a variety of reasons. Number one is that the site is somewhat geared toward selling support by independent contractors favored by the admins/mods. The other is that there are many unexplained anomalies in Sugar Community Edition that just simply can't be explained. Just my thoughts after using the forums a few times.

[shivaranjani]

Hello,
Try this :
Go to module/emailman/emailman.php try to find this line:-
$campaign_log->marketing_id=$this->marketing_id;
this line is 182 i suppose. Just try to comment the below if condition and try to send the campaigns again.

Regards,
ShivaRanjani

[Moonrakre]

I think the post by ShivaRanjani can successfully bypass the suppression of a target going into the queue. That is what happened when I tested it.

I was having no problem getting the emails into the queue, but they were suppressed on send from the queue. What I did was to comment out five lines in module/emailman/emailman.php:

// if (!empty($dup_row)) {
// //we have seen this email address before
// $this->set_as_sent($module->email1,true,null,null,'blocked');
// return true;
// }

There is a risk in doing this. A benefit of having the test in there is to allow several lists to be used on the same campaign without sending the same email to one person more than once. So use it with care.

My problem is that I have a list of people, some of whom share email addresses, so i need to send 2 or 3 emails to certain addresses. In this case it works provided I am aware of it.

What I would like is a flag to stop this suppression for selected campaigns.

Hope this helps

Best wishes

Adrian