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Thread: Can not see article lists in Knowledge base "Browse Tab" from connecting computers

  1. #1
    inas miles is offline Senior Member
    Join Date
    Nov 2009
    Posts
    38

    Question Can not see article lists in Knowledge base "Browse Tab" from connecting computers

    Hello,
    I am an administrator of Sugar CRM website. while connecting to Knowledge Base>Browse Tabe, when I click on one tag to see the articles inside from other computers in network, I get the following javascript error:
    ------------------------------
    Message: Access is denied.

    Line: 261
    Char: 1
    Code: 0
    URI: http://172.26.83.35:81/sugarcrm/incl...rp1_yui.js?c=1
    -------------------------
    but there is no problem in connecting via my own PC which the crm is installed on.

    I granted full permissions to sugar_grp1_yui.js for lots of users (even everyone) but not solved.
    please note that CRM is installed on a PC computer with XP operating system. I check the same issue on a laptop but the same result.

    is there anyone who can help me?
    Please advice.
    Thanks

  2. #2
    kurt.maderal is offline Senior Member
    Join Date
    Jun 2009
    Posts
    66

    Default Re: Can not see article lists in Knowledge base "Browse Tab" from connecting computer

    This is also happening on Sugar Enterprise 550 RC4

  3. #3
    inas miles is offline Senior Member
    Join Date
    Nov 2009
    Posts
    38

    Default Re: Can not see article lists in Knowledge base "Browse Tab" from connecting computer

    Hello,
    you should change the "site_url" parameter in config.php file to the url which people are connecting.
    Inas

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