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Thread: Cannot access studio

  1. #1
    speterson is offline Member
    Join Date
    Oct 2008
    Posts
    13

    Default Cannot access studio

    Everything has been fine for months. No recent changes.
    All of the sudden I can't login to studio.
    We had some programming work done about 6 months ago, and the errors I get seem related to the custom work that was done.
    I've attached a screen shot of an attempt to log into studio. (module building and drop down editor exibit the same problem.
    I pasted the the sql code from running a quick repair here below.
    ...

    /* Table : raz_payments */
    /*COLUMNS*/
    /*MISMATCH WITH DATABASE - currency_id - ROW [name] => 'currency_id' [type] => 'char' [len] => '36' */
    /* VARDEF - currency_id - ROW[required] => '' [name] => 'currency_id' [vname] => 'LBL_CURRENCY' [type] => 'char' [massupdate] => '0' [comments] => '' [help] => '' [importable] => 'true' [duplicate_merge] => 'disabled' [duplicate_merge_dom_value] => '0' [audited] => '0' [reportable] => '0' [len] => '255' [studio] => 'visible' [function] => 'Array' [dbType] => 'id' */
    /* INDEXES */
    ALTER TABLE raz_payments modify column currency_id char(36) NULL ;


    I would sure appreciate any suggestions.
    Running Version 5.1.0b (Build 4905) on a webhost Siteground.

    Thanks,
    Steve
    Attached Images Attached Images  
    Last edited by speterson; 2009-07-07 at 02:08 AM. Reason: found more info.

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
    Join Date
    Jul 2006
    Location
    São Paulo - Brazil
    Posts
    8,335

    Default Re: Cannot access studio

    Hi Steve

    If you use Firefox install and enable the firebug extension for console, script and network.
    Try to access again the Studio and look at bug icon at the right bottom corner of firefox screen.
    Let us know the displayed error.

    Best regards
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    speterson is offline Member
    Join Date
    Oct 2008
    Posts
    13

    Default Re: Cannot access studio

    I was using Google Chrome as my browser since FF was running slow.
    Installed the Firebug extension and logged into the studio without any problem.
    Went back and cannot get into studio with Chrome.
    So for whatever reason, FF works and Chrome doesn't.
    Crisis averted for now.

    Can you tell me a little about that message I get when I run quick repair?
    Thanks,
    Steve

  4. #4
    cafevino is offline Senior Member
    Join Date
    Dec 2009
    Location
    Fort Collins, CO
    Posts
    31

    Default Re: Cannot access studio

    I couldn't see Studio at all. Just a blank screen. So I looked for my php.ini file. Somehow it got deleted. I know I didn't do it. So I copied a new version of it the root of my site and upped the memory. Now I can get in.

  5. #5
    salesagility's Avatar
    salesagility is offline Sugar Community Member
    Join Date
    Aug 2006
    Location
    UK
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    2,379

    Default Re: Cannot access studio

    Chrome is not a supported browser ... sugar and chrome don't play nice ... at least not on linux ... stick to the supported browsers and you'll have less issues

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