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Thread: Cannot add email address

  1. #1
    Josepha is offline Member
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    Default Cannot add email address

    When i am trying to add an account and adding an email address for that account, when i click on add email address , nothing happenes, it will just sit there and do nothing. at the buttom i see javascript:addemailaddress (","). I have IE6 installed. Is there anything missing on the browser level ? thank you.

  2. #2
    techex's Avatar
    techex is offline Sugar Community Member
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    Default Re: Cannot add email address

    I have the same problem after upgrading from 5.0 to 5.1...

    Using sugar for 4 years and this renders it useless..

    Rich

  3. #3
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Cannot add email address

    I would assume that something didn't go right during the upgrade. If one of you posts a diagnostic file I can look over that. I doubt it's a browser issue as I have not seen any cases for this yet and only two of you in the forums. If I were to guess, I would guess a permission issue in the cache directory maybe, or a JavaScript file that couldn't be overwritten during the upgrade.

    Does this happen for all modules or just accounts.
    Kenneth Brill - Help Forum Moderator

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  4. #4
    techex's Avatar
    techex is offline Sugar Community Member
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    Default Re: Cannot add email address

    Thanks kbril...

    So I replaced files in /var/www/sugar/jssource/src_files/modules/Contacts

    and then ran the repair: "Rebuild JS Compressed Files Rebuild JS Compressed Files".

    and it looks like this one is fixed...

    Rich

  5. #5
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Cannot add email address

    Do you know for sure that the file you replaced needed replacing or maybe did it really just need the repair? If that file did need replacing I would find out why because if it's a permission problem you may have other files with the same problem.
    Kenneth Brill - Help Forum Moderator

    I do not respond to 'Private Messages'. Please email me directly instead

    When asking for help, PLEASE give us your Server Information and Version Numbers as asked for on the 'Post New Message' screen as well as any JavaScript errors shown at the bottom of the browser window.
    Help us Help You

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