Cannot download document with IE6, but IE7 and Firefox works fine

[Tony.Lin]

Hi,

I have been searching through this forum for some days and this is my first post.

We have open source SugarCRM 4.5 installed on Windows 2003 server. We installed SugarCRM on top of the Apache XAMPP package. It works beautifully thanks to the SugarCRM development team. We us HTTPS interface to access SugarCRM. We are almost perfectly happy with the open source product. There is only one issue that I have to look at. Customers are complaining that they cannot download document with IE6, but IE7 and Firefox works fine. I did google search, SugarCRM forum search. I found another SugarCRM customer complained about the same problem, but there isn't any solution to it.

I found a thread talking about the IE6 option of "Do not download encrypted pages to disk", we tried that but it only works on IE7, not on IE6. With Firefox, it works without any setting changes. But with Firefox, people cannot edit email in HTML format. So I have to either find a way to fix IE6 downloading problem or find a way to enable HTML email editing in Firefox.

I guess there must be many people using SugarCRM through HTTPS. They may have experienced the similar problem with IE6 downloading. Could anybody give any suggestion please?

Tony

[craig4wd]

I have excatly the same problem!!

[kirkland]

Yes we are experiencing this problem since upgrading from 4.2.1a to 4.5.0d. The Documents tab works fine under Firefox, but IE 6 gets the following type of error:

Internet Explorer cannot download ...1-44847f6a3dd3&type=Documents from ....
Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

Obviously, the site is working fine since I'm able to navigate SugarCRM just fine over our HTTPS site, but only when I try to download the file does this error appear. I see no errors in the sugarcrm.log file.

Thanks for any help on this.

[kirkland]

I was able to resolve this for IE6 by changing the file download.php

I changed the line from:

header("Pragma: no-cache");

to:

header("Pragma: cache");

This may be something that's only necessary when using SSL/HTTPS as we are, but this resolved the issue for now, though it also pops up an unnecessary browser window on the file download.

[Sorb]

Hi there. Take a look at these other two threads, they helped me!

http://www.sugarcrm.com/forums/showthread.php?p=58477
http://www.sugarcrm.com/forums/showthread.php?p=58476

[dkiraly]

I was able to resolve this for IE6 by changing the file download.php

I changed the line from:

header("Pragma: no-cache");

to:

header("Pragma: cache");

This may be something that's only necessary when using SSL/HTTPS as we are, but this resolved the issue for now, though it also pops up an unnecessary browser window on the file download.

I had the same problem, however only with certain users, but this fix corrected it.

[oneworldteam]

Attachment download works fine with IE7,
But Moz 2.0.0.2 Dosnt. Gives Internal Server Error.